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Betten Honda

Muskegon, MI

Overview
Employees
Reviews
Vehicles
4.5
461 Reviews
At Betten Honda, we strive to make our customers happy. Below, you can see our hours of operation, and also get step-by-step driving directions from your doorstep to ours. While you are at Betten Honda, you can see our extensive inventory of new and used Honda automobiles. We work hard to get you into the vehicle you have always wanted. That new Honda is waiting for you, and we deal with a wide variety of lending sources to make sure you will get the most complete and comprehensive car loan and auto financing package available in the Muskegon, Grand Rapids, Holland, Traverse City, Grand Haven, Manistee, Ludington, and Grandville areas..
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2501 Henry Street

Muskegon, MI

49441

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Showing 461 reviews

May 08, 2026

Check in and out very smooth. Waiting room had a nasty exhaust smell. Went well. More

by magicman41725
Recommend Dealer
Yes
Employees Worked With
Two individuals - checked in with a man - very helpful - did not get his name. Check out Trina - name on service slip.
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May 12, 2026 -

Betten Honda responded

We’re glad your check-in and check-out process went smoothly. We also appreciate you bringing the waiting room odor to our attention, as that’s not the experience we want for our customers. Thank you for choosing us for your service needs.

May 08, 2026

I think they gave me a fair value for my trade and a fair price on the truck I bought. Everyone was friendly and respectful More

by jonrohl
Recommend Dealer
Yes
Employees Worked With
Ty
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May 12, 2026 -

Betten Honda responded

Thank you for the review, Jon. We’re glad you felt you received a fair value on your trade and truck purchase. We appreciate your kind words about our team and thank you for choosing us!

May 08, 2026

Good people and gave me a good deal They seem interested in doing what it takes to make customers happy More

by PIKERDREAMS
Recommend Dealer
Yes
Employees Worked With
Dwayne
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May 12, 2026 -

Betten Honda responded

Thank you for the review. We’re glad you had a positive experience and felt well taken care of by our team. We appreciate your support and are committed to providing great service and value to our customers.

May 07, 2026

Clean and comfortable area to wait. Clear communication regarding maintenance issues. They do a nice job getting everything taken care of. More

by STEPHANIE.MISCIASCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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May 12, 2026 -

Betten Honda responded

Thank you for the review, Stephanie. We’re glad you enjoyed the clean and comfortable waiting area and that our team kept you informed throughout your visit. We appreciate your support and are happy we could take care of everything for you!

May 07, 2026

First time in a 25 year relationship that I've unhappy. See letter I've sent to service mgr. More

by DAVEJOHNSTON37
Recommend Dealer
No
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May 12, 2026 -

Betten Honda responded

Thank you for your feedback, Dave. We’re sorry to hear that your recent experience did not meet your expectations, especially after so many years with us. We appreciate you taking the time to share your concerns with our service manager and value your longtime relationship with our dealership. Please reach out to Scott Landreth at slandreth@bettenautogroup.com to share more about your experience.

May 06, 2026

Very poor. Won't be going back Bad experience Very poor. Won't be going back, I'm done with dealerships. Doing all the work myself More

by iana691
Recommend Dealer
No
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May 12, 2026 -

Betten Honda responded

We’re sorry to hear about your experience and understand your frustration. This is not the level of service we strive to provide. Please reach out to Scott Landreth, at slandreth@bettenautogroup.com as we would appreciate the opportunity to learn more and try to make things right with you.

May 05, 2026

Short & sweet! Office nice and clean, everyone is very polite Will be back again More

by Jvanhooser
Recommend Dealer
Yes
Employees Worked With
Trina
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May 12, 2026 -

Betten Honda responded

Thank you for the review. We’re glad you had a positive experience and appreciated our clean facility and friendly team. We look forward to seeing you again on your next visit.

May 03, 2026

Called three times to make an appointment and left message one of those times. No one answered or replied to my message. Ended up using the Honda app to schedule an appointment. Person who had first c More

by MOJOZ58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trina Williams
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May 12, 2026 -

Betten Honda responded

Thank you for your feedback. We apologize for the difficulty you experienced trying to schedule your appointment and for the lack of follow-up to your messages. We appreciate you bringing these concerns to our attention. We’re glad our team was able to assist you during checkout and answer your questions thoroughly. Your comments will be shared with our team as we continue working to improve our customer experience.

May 03, 2026

Quality of repairs have decreased dramatically over the last 3 years and the cost has gotten out of hand. More

by AGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2026 -

Betten Honda responded

We understand your concerns regarding repair quality and cost, and we appreciate you taking the time to share them with us. Your comments will be reviewed with our team as we continue working to improve our service experience.

May 03, 2026

I have had no bad experiences with them. I will continue to go there until I have a reason not to. My Auto group has nicer waiting room perks...hot coffee, pop, leather couches, dog bones, More

by AMSCHULZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gage
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May 12, 2026 -

Betten Honda responded

Thank you for the review and for your continued trust in our team. We appreciate your feedback about the waiting room amenities as well and will certainly keep your suggestions in mind. We’re glad to hear you’ve consistently had positive experiences with us and look forward to seeing you again.

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