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Betten Honda

Muskegon, MI

Overview
Employees
Reviews
Vehicles
4.5
541 Reviews
At Betten Honda, we strive to make our customers happy. Below, you can see our hours of operation, and also get step-by-step driving directions from your doorstep to ours. While you are at Betten Honda, you can see our extensive inventory of new and used Honda automobiles. We work hard to get you into the vehicle you have always wanted. That new Honda is waiting for you, and we deal with a wide variety of lending sources to make sure you will get the most complete and comprehensive car loan and auto financing package available in the Muskegon, Grand Rapids, Holland, Traverse City, Grand Haven, Manistee, Ludington, and Grandville areas..
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2501 Henry Street

Muskegon, MI

49441

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Showing 541 reviews

June 22, 2026

Jonathan is a fantastic mechanic. Never let him leave and never let him retire!!! ?? More

by CHUCKTHE3
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Jun 22, 2026 -

Betten Honda responded

Thank you so much for sharing this! We’re thrilled to hear Jonathan has made such a great impression—comments like “never let him leave or retire” say it all. We truly appreciate you taking the time to recognize him and thank you for choosing Betten!

June 21, 2026

Good experience in person. Super difficult to get anyone on the phone. Had to call 5-6 time through out the days we have called More

by THEANDREWS2011
Recommend Dealer
Yes
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Jun 22, 2026 -

Betten Honda responded

We’re glad to hear your in-person experience was good, and we’re really sorry it’s been so difficult to reach us by phone and that you’ve had to call 5–6 times—that’s understandably frustrating and not the experience you should have. We truly appreciate you sharing both the positive and the negative, and we’ll use this feedback to improve our phone responsiveness.

June 20, 2026

I don't own this vehicle anymore I don't own this vehicle anymore Don't own this More

by wingsfantyler13
Recommend Dealer
No
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Jun 22, 2026 -

Betten Honda responded

We appreciate you letting us know. Clearly you no longer own this vehicle, and we’re sorry for any confusion or messages you may still be receiving about it. The best way to be removed from future communications is to contact us directly, since we can’t associate your username “wingsfantyler13” with a specific vehicle in our system through a review!

June 20, 2026

The mechanics were pleasant, helpful and informative and services were provided in a timely manner. More

by SUMORRIS64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gil Palacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2026 -

Betten Honda responded

We appreciate you sharing this feedback with us. We’re glad to hear our mechanics were pleasant, helpful, and informative, and that your services were completed in a timely manner—that’s exactly the experience we aim to provide. Thank you for choosing us and for being a valued customer.

June 19, 2026

Everyone tries to be very helpful. The staff are all extremely polite. The physical building is beautiful! More

by VCLOCKER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryce sikkenga
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Jun 22, 2026 -

Betten Honda responded

We truly appreciate you taking the time to share this feedback. We’re so glad to hear that everyone is very helpful, that our staff is extremely polite, and that you find the building beautiful—that’s exactly the experience we strive to provide. Thank you for being a valued customer.

June 18, 2026

Quick, efficient, I was able to get two recall problems fixed in less time than I expected. More

by rtourre
Recommend Dealer
Yes
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Jun 19, 2026 -

Betten Honda responded

Thank you for sharing your experience! We’re glad to hear we were able to take care of both recall repairs quickly and more quickly than you expected. We truly appreciate you choosing Betten Honda and letting us know how it went!

June 18, 2026

Trina at the service desk was misleading with my wife, and when confronted became extremely rude. My wife brought our 2023 Honda HRV, which we bought brand new from the dealership, in to get an oil chang More

by MIKECFOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trina, and Craig
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Jun 19, 2026 -

Betten Honda responded

Thank you for taking the time to share all of this—it’s very clear how upsetting and disappointing this experience was for you and your wife, and we’re truly sorry it happened. No one should leave a service visit feeling misled, dismissed, or disrespected, especially after trusting us with a vehicle you purchased new from our dealership. The concerns you’ve raised are serious: the missing skid pan, not being clearly informed about what was done, not being shown the damaged part, and then feeling that your wife’s account was denied and her concerns were not believed. In addition, the way you describe the interaction and body language in the office is not the professional, respectful experience we expect our team to provide. This is not the impression we ever want to leave with our guests, and we apologize for the stress and frustration this has caused. We’d really appreciate the opportunity to learn more about exactly what happened, review the visit in detail, and address both the communication and vehicle concerns with the appropriate team members. If you’re open to it, please contact Scott Landreth at slandreth@bettenautogroup.com so we can look into this further and see what we can do to make things right.

June 18, 2026

The gentleman at the dealership were helpful and answered any questions I had. They were a pleasure to deal with. More

by SUMOOFALA
Recommend Dealer
Yes
Employees Worked With
Tyler
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Jun 19, 2026 -

Betten Honda responded

Thank you for sharing your experience! We’re glad to hear the team was helpful, answered all your questions, and was a pleasure to work with. We truly appreciate you choosing Betten Honda and hope to see you again!

June 17, 2026

Moved to get vehicle in quickly and resolved issue in under 24 hours Superbly pleased More

by BACKTROLLER
Recommend Dealer
Yes
Employees Worked With
Trina
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Jun 18, 2026 -

Betten Honda responded

Thank you for your great feedback! We’re so glad to hear we were able to get your vehicle in quickly and resolve the issue in under 24 hours. It means a lot to know you were so pleased with your experience. Thank you for choosing Betten Honda!

June 17, 2026

Very pleasant people and it was a very interesting experience with no major problems and Gil and Caleb were excellent on my behalf.Thanks More

by JIGGS1909
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gil Palacios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Bemis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2026 -

Betten Honda responded

Thank you so much for sharing your experience! We’re glad to hear everything went smoothly and that you found everyone pleasant to work with. It’s great to know Gil and Caleb were excellent on your behalf—we’ll be sure to pass along your kind words. We appreciate you choosing Betten Honda!

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