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Bettenhausen FIAT

Orland Park, IL

4.7
165 Reviews
Proud To Call Chicago's South Suburbs Our Home! As a family owned and operated dealership for over 60 years, we have a great history here in Tinley Park, and Orland Park Illinois. With a loyal and caring family of customers throughout Chicago's south, southwest, east, and northern suburbs, it is our responsibility to take care of them the way that they have taken care of us. That is why we give back to our great town's like Tinley Park, Orland Park, Oak Forest, Palos, Homer Glen, New Lenox, Mokena, Frankfort and all surrounding communities that we call home. From food and toy drives to natural disaster relief efforts, we have been there to assist and support our community and the surrounding areas. We thank you, our loyal customers. With your loyalty and support, we can continue to do what we do best. That is to actively support our community and our neighbors in a responsible manner while providing great quality vehicles to our loving customers. “ Cars are indeed our business, supporting those in the communities we serve will be our legacy.

15941 S 94th Ave

Orland Park, IL

60462

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Showing 165 reviews

June 09, 2021

"Charles Johnson was an absolute pleasure to work with at..."

- Barbara M

Charles Johnson was an absolute pleasure to work with at Bettenhausen in Orland Park. He went out of his way to help me purchase and finance the vehicle I dreamed of owning. He was patient, polite and just amazing at explaining all the details from start to finish. I was very pleased and happy doing business with the amazing seller.

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Recommend Dealer
Yes
Employees Worked With
Charles Johnson
Jun 14, 2021 -

Bettenhausen FIAT responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. The Bettenhausen Certified Pre-Owned Megastore Team

May 29, 2021

"PLEASE READ BEFORE GOING HEREI didn’t want to post a..."

- Cristian

PLEASE READ BEFORE GOING HERE I didn’t want to post a review about my experience here because I didn’t end up purchasing a vehicle. But after the phone calls I received the day after I had no choice. My sales representative was Victor. During the whole process of me trying to buy a car he was aggressive and hostile. He would try to make me feel uneducated and stupid so I would have to take the deal he’s offering. He then informs me I have to buy a full coverage insurance policy. I was unaware of that fact. So he gives me a card and I call the agent. I told Victor it would be expensive because I have sr22 insurance. He then advises me not to share this information with the agent. So I don’t, but I am very wary at this point. He passes me all the paperwork and tells me to sign at the bottom. I try to read the print when he rushes me through it. He won’t allow me time to read nor ask questions. (Very hostile). During all this I go to the bathroom to take a moment and breathe. I call the insurance agent to inform her that I do indeed have sr22 insurance, and would like to cancel my policy. (If I were to get into an accident the insurance company would not cover anything because of the information I did not provide) I go back to Victor and tell him I want to cancel. He try’s to persuade me to go along with the deal and pay the added insurance rates. I again tell him I want to cancel and he gets up, walks to the main desk and cancels the process. He then tells me it’s been canceled and I can leave. I thought it was all over until I receive 10 miss calls from both Victor and the insurance company. Victor tried calling to reactivate my insurance policy. The agent calls me asking me if I had approved or authorize the policy again. I told her no. Victor then calls me a few seconds later telling me he got me a lower policy for full coverage. I felt like my privacy had been invaded. He didn’t cancel the transaction like he stated. He then texts me that IM SCARED TO BUY A CAR and I wasted his time. Worst experience I’ve ever had. Aggressive and hostile. Huge invasion of privacy.

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Recommend Dealer
No
Employees Worked With
Victor
May 11, 2021

"I wish to extend my great appreciation for the superb..."

- wmmassie

I wish to extend my great appreciation for the superb service provided me at Bettenhausen in Orland Park, Ill. by manager Charles Anderson and his erstwhile salesman Charles Johnson. Never before have I had such excellent service with attention to detail without any hasseling. And I do mean excellent. My thanks to the highest.

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Recommend Dealer
Yes
Employees Worked With
Charles Anderson
May 14, 2021 -

Bettenhausen FIAT responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. The Bettenhausen Certified Pre-Owned Megastore Team

April 17, 2021

"Awesome buying experience would definitely recommend this..."

- Mikael242

Awesome buying experience would definitely recommend this dealership very reliable and honest CHARLES JOHNSON helped me get an awesome finance rate and I’m one happy customer

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Recommend Dealer
Yes
Employees Worked With
CHARLES JOHNSON
Apr 21, 2021 -

Bettenhausen FIAT responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. The Bettenhausen Certified Pre-Owned Megastore Team

April 03, 2021

"I went to Bettenhausen Megastore and worked with a..."

- Cosmo

I went to Bettenhausen Megastore and worked with a salesman by the name of Victor Fleifel. I looked at some of the vehicles that they had for sale. After I was done test driving the vehicles, I sat with Victor at his desk and we had a conversation. I explained to him that unfortunately, I was unable to make a purchase from him at that moment because I needed my wife's agreement on the purchase of the vehicle before I made it. He then spent the next 20 minutes trying to pressure and persuade me to purchase a vehicle from him in spite of me telling him repeatedly that I was unable to do so until I received my wife's agreement on the vehicle purchase. One comment he made was that if my wife got mad at me for making the vehicle purchase without her agreement and then left me for a month, then what's wrong with that? I get the vehicle that I want and a month without my wife. He sees nothing but positives in that situation. He even said that he sends his wife off to the country of Jordan every year, so that he can get a break away from her. Then the next day, he calls and leaves me a voice mail message to follow up with me about when I would be able to bring my wife into the dealership to check out the vehicle that I was interested in. He unfortunately, did not hang up his phone fully because, I then hear him make a comment to someone and I quote, "Looking at five different vehicles, what a f**king dreamer." Now he claims that the comment was about a different customer and not me, but if he made that comment to a coworker about this other customer, what comments has he made about me and other customers that he's worked with who don't purchase a vehicle from him before? I really think that you should consider whether you want to do business with this man and dealership who makes disrespectful comments with profanity in them about their customers? I know that I'm taking my business to a different dealership because I don't deserve to be treated this way; I hope that you make the same choice.

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Recommend Dealer
No
Employees Worked With
Victor Fleifel
March 31, 2021

"Bought a 2021 Chevrolet Silverado Z71 with 1800 miles...."

- ihcsecured

Bought a 2021 Chevrolet Silverado Z71 with 1800 miles. The original sales order showed Z71 floor mats but the floor mats were not in vehicle. Asked them about it and they said no floor mats come with. Who sales a vehicle and takes out the floor mats that come with it

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Recommend Dealer
No
Employees Worked With
Charles Johnson
March 24, 2021

"My salesman Charles Johnson was very reliable, helpful..."

- mdase2005

My salesman Charles Johnson was very reliable, helpful and friendly.....a good guy overall. Staff was very friendly also I had a overall great experience!! Thanks

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Recommend Dealer
Yes
Employees Worked With
Charles Johnson
Mar 29, 2021 -

Bettenhausen FIAT responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! The Bettenhausen Certified Pre-Owned Megastore Team

June 19, 2020

"Our experience was wonderful as usual. We have purchased..."

- Dennis

Our experience was wonderful as usual. We have purchased 4 vehicles over the last 3 years at Bettenhausen and have dealt with Mark Anderson each time. He has always gone above and beyond to make us feel like the most important clients in the dealership. We will be back again. And we always recommend Mark to our friends.

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Recommend Dealer
Yes
Employees Worked With
Jul 01, 2020 -

Bettenhausen FIAT responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Bettenhausen Certified Pre-Owned Megastore Team

May 18, 2020

"Great Out of State Buying Experience"

- Snobeeler

We are from Buffalo, NY. Dealers around here did not return our calls when trying to purchase a used vehicle during Covid-19. I called Bettenhausen after finding they had a 2019 Chrysler 300 that we were interested in. Salesman Mark A. was a pleasure to do business with and made sure the process was quick and painless. There were a few hiccups after the purchase and Mark followed up and made everything right. I would definitely recommend this dealership to friends and family.

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Recommend Dealer
Yes
Employees Worked With
May 21, 2020 -

Bettenhausen FIAT responded

We cannot thank you enough for your wonderful review of Bettenhausen Chrysler Dodge Jeep RAM and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Bettenhausen Certified Pre-Owned Megastore Team

March 08, 2020

"found what i was looking for"

- csLars

saw a jeep that I liked called and Jake told me the vehicle was available he told me when I come in see Gerardo . Once I got there Gerardo was very friendly told me he heard I was coming in he told me that Jose would be helping me so we sat down and I told him what I was looking for he had the vehicle brought around and after looking it over let me take it for a test drive . I liked the way it drove and although it was a certified used car it had most of what I was looking for we sat down and started looking at the numbers my trade etc. I came home with a new used jeep Jose wasn't pushy or pressured me at all and didn't try selling me something I didn't want it was a complete pleasure dealing with this dealer and Jose

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Recommend Dealer
Yes
Employees Worked With
Mar 10, 2020 -

Bettenhausen FIAT responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. The Bettenhausen Certified Pre-Owned Megastore Team

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