Bev Smith Toyota

Irresponsible service, arrogant people I have used toyota vehicles throughout my life and currently have 2 toyotas that I do service at Bevsmith. As I took a maintenance plan with my RAV4 p I have used toyota vehicles throughout my life and currently have 2 toyotas that I do service at Bevsmith. As I took a maintenance plan with my RAV4 purchase I have to do my oil-service changes at Toyota- A real foolish decision I made. I came for a regular oil change on last Monday from work during lunch break and waited 2 hours to finish my oil change. Fine. The work was done and my car parked outside garage lot. It took 35 mins to pull my car from garage lot to me. The reason they told was that the guy who attended me was on lunch break. He needs to release my keys. What a xxxxxxxx !!. I had to wait that extra 35 mins as he was on lunch break.OK. I drove back to work and back home and on the way I noticed my signals not working. As you know it's so dangerous to drive in highways and heavy traffic without signals and lights. I went back to Bevsmith and told the problem. They behaved as if like I did something wrong and told they will take a look and nothing can happen to signals or lights with an oil change. I understand that. Anyways they took it inside and did something it started working. They had no explanation for what happened. I went home and next day morning driving to work, my vehicle engine lights, traction and 4 wd lights came on and car was engaging into 4 wheel drive, and transmission not smooth. Again for THIRD time I went back to Bevsmith and explained the problem. The service manager told nothing can go wrong with an oil change and if any repairs I will have to pay for it. OK. See, I came for an oil change and now I am having all the issues. They took it in and after an hour a lady came and told everything is fixed. I asked what was the issue and she told" ONE of the pipe/ hose WAS NOT CONNECTED ". She did not tell me anything else and told I can pick up my car. Gave me no paperwork. I even didn't see the manager. How IRRESPONSIBLE a service can go from a professional Toyota dealer!!!. They behaved as if like I did something purposefully. The guys could not figure out even after I took it back the second time. Very bad service and customer care. I never want to go back. You guys should understand that we pay for all the services, and we are not getting any free favors from you. More

Happy with the service :) I'm very happy with the service. I had an appointment , they started on time but it took almost three hours. I think they need to work on their time a I'm very happy with the service. I had an appointment , they started on time but it took almost three hours. I think they need to work on their time a little. I'm very patient so it help them :) Beside that I'm very satisfied so far. More

Excellent service experience. Appointment was on time. Service tech advised that some service I thought was needed was in fact not needed & gave explanation why. Answered all of my Appointment was on time. Service tech advised that some service I thought was needed was in fact not needed & gave explanation why. Answered all of my questions. More

Breakdown on the highway! I limped into this dealership unannounced with a very serious leaking transmission cooling line. The service staff was upbeat and worked me in to get I limped into this dealership unannounced with a very serious leaking transmission cooling line. The service staff was upbeat and worked me in to get the problem resolved. I was even able to get an oil change and tire rotation done. Due to a parts backorder they supplied me with a courtesy rental car so I wouldn't be without a car for several days until the part arrived from the toyota distributor. I was really impressed with their great positive attitude and efforts in getting my 4Runner repaired so I could continue on my journey north to my home in Maine. Great experience! Keep up the great work! More

Amazing customer service I give the dealership service department 5 stars because of their outstanding customer service. As a small business owner, I know that making custome I give the dealership service department 5 stars because of their outstanding customer service. As a small business owner, I know that making customers feel important and valued is the key to continued success. Reputation is everything in our small, but growing community. I would like to take a moment to highlight customer service representative Stan for his ability to anticipate his regular customer's needs and service desires. His personal presentation puts the customer at ease, and his kind delivery keeps things in perspective. He is a champion for your organization. Lynette Marraffa More

Very nice experience I rate the service excellent. I have all service done here and have never had a problem. The free car wash is amazing. My car was fairly dirty inside I rate the service excellent. I have all service done here and have never had a problem. The free car wash is amazing. My car was fairly dirty inside and out. When they brought it back it looked new. I cant believe what a nice job they did and free. My experience was excellent. Would recommend to anyone. Also, let me add; My low pressure tire light came on while I was in Stuart. I stopped by Bev Smith Kia and they took the car right in and checked all the tires, eventhough this is not where I bought the car. That's what I call good service.Thank you Bev Smith Kia. More

Very pleased, Stan the service writer Very responsive to my Dealing with Bev Smith for over ten years, would never take my Camry anywhere else, Stan the service writer was very helpful, very pleased with all as Dealing with Bev Smith for over ten years, would never take my Camry anywhere else, Stan the service writer was very helpful, very pleased with all aspects of my dealings with Bev Smith Toyota More

6 month check-up The men that took care of my car and me were courteous. No problems at all. This is my second camry and have never had any problems with the emp The men that took care of my car and me were courteous. No problems at all. This is my second camry and have never had any problems with the employees. More

Great Experience!! Coming from Indiana and had engine light come on! Called service dept. , got me in immediately and even made the repairs! Tim, Customer service rep, Coming from Indiana and had engine light come on! Called service dept. , got me in immediately and even made the repairs! Tim, Customer service rep, was extremely helpful. We were even served food. This company definitely has excellent service and seems to really care!!! Very professional and highly recommend this company! I would definitely recommend buying a car from them! More

An oil change My only negative would after making an appointment to have my oil changed it was a 2 hour and 10 minute wait. How do I go about speeding this up? My only negative would after making an appointment to have my oil changed it was a 2 hour and 10 minute wait. How do I go about speeding this up? More