Bev Smith Toyota - Service Center

My 2008 Toyota Solara with only approximately 25,000 miles needed to be brought in because all the warning lights came on, the radio stopped working, the driver's lights turned off, basicly anything ele miles needed to be brought in because all the warning lights came on, the radio stopped working, the driver's lights turned off, basicly anything electrical stopped working. I was told to drive in the car, even though the owners manual said stop driving the car immediately. I brought the car in at 7:30am. I was told I would have a diagnosis in a hour. At 2:45pm (7.75 hours later)I was told the alternator needed to be replaced and it needed to be ordered. I got my car back 3 days later. Long story short, the same thing kept happening and it was brought back to Bev Smith 4 times for repairs. Twice the car needed to be towed because it wasn't operational. When it needed to be fixed for a 5th time they turned me away and told me to go to another dealership because they could not fix the car and had no idea what was wrong with it.. I brought it to Treasure Coast Toyota, in Stuart. Within a few hours they were able to pin point ONE of the problems. I am currently battling with Bev Smith to pay for my current service bill. I would never recommend the service department to anyone. More

I called and asked the price of a front end alignment and was given a firm price. It was somewhat high. I brought the vehicle in and had the work done. When I got the bill it was $5.00 higher than the quote. was given a firm price. It was somewhat high. I brought the vehicle in and had the work done. When I got the bill it was $5.00 higher than the quote. It had a charge for Misc shop supplies or fluids. I questioned it because there is no fluid or parts involved in an alignment. I was told that it was an automatic charge added, by their computer, to every service invoice. I refused to pay it and got confronted by the Service Manager who, while agreeing with me that my argument was correct, told me that he could not remove it from the bill. But he would give me a credit for $5.00 against my next service. I told him not to bother because they would never see the vehicle again More

Service writer very unprofessional, could not answer simple questions. Next service sticker not put on car nor was the service indicator reset to the next service date with corresponding mileage. I simple questions. Next service sticker not put on car nor was the service indicator reset to the next service date with corresponding mileage. I had to bring this to service writer's attention who could really care less. He instructed the employee who drives the vehicles back to service to obtain the new sticker for my vehicle. Is is not the service writer's responsiblity to ensure that the customers vehicle has been service properly? My money is good but your service has much to be desired. I have purchased 2 vehicles from this agency and there will not be another purchase anytime in the future. I believe the only thing left for me to do is trade my Toyota in on a Ford where I will be treated with respect. I would not recommend Bev Smith to anyone who is interested in a new car or who has a Toyota that needs service where the customer should treated with respect and is not at this dealership. More