Beverly Hills BMW - Service Center

Terrible service. Extremely unprofessional. Don't answer the phone; don't return phone calls. Will charge whatever they want and will not give you your car back unless you pay. This is basically, i answer the phone; don't return phone calls. Will charge whatever they want and will not give you your car back unless you pay. This is basically, in my opinion, and extortion racket. I would not recommend that anyone go there for warranty service on their car. More

They have the worst customer service of any company I have ever dealt with in my entire adult life. It is horrifying...not only are they rude and dismissive - but they fail to deliver on any and all pro have ever dealt with in my entire adult life. It is horrifying...not only are they rude and dismissive - but they fail to deliver on any and all promises. Most recently I received charges for a *LOANER* car they had rented for me in 2008. It is now 2010...but they had failed to pay the rental company they do business with and the rental company has turned around and started charging the individuals directly. After three months of trying to get them to reimburse me for these charges they finally sent me a check - for less than I was owed. They have lost a loyal customer... More

They Fixed my car with warranty few days later the problem returned and Andy asked me to pay again for the same service, NICE SERVICE Andy Cicero. I have called and asked to talk to any manager abou problem returned and Andy asked me to pay again for the same service, NICE SERVICE Andy Cicero. I have called and asked to talk to any manager about my problem they told me the manager is in vacation, I have called an hour later and the manager was there and forward me back to Mrrrrr Annndddyyy Cicero "the caring service manager" More

I didn't buy my 2004 325ci at Beverly Hills BMW but have taken it there for 2 years for maintenance and service, because it's close to my office. Every visit has been a positive experience. In particular, taken it there for 2 years for maintenance and service, because it's close to my office. Every visit has been a positive experience. In particular, my service advisor, Paul Sanhaphakd, is the best. He has worked me in with last minute problems a couple of times, and always arranged for very fair treatment in determining if a repair is going to be covered by warranty or not. The service department gets me in and out very quickly...often within the same day. I have an extended warranty, and have been in for a few regularly scheduled maintenance trips, which have always been smooth. I have been able to drop off quickly in the mornings, Paul checks in with me during the day on the status of the maintenance and target pickup time, and the car has always been ready when I arrived to get it. They handle people fairly quickly in the Service area, even with a pretty high volume of customers coming through. I've never waited more than 20 minutes during drop-off or pickup, and generally less time. I've had a couple of minor issues with stereo system, trunk lighting, etc, and the service department has corrected these problems at no charge. I recommend them highly. More

Just had the first service on my 2007 550i leased in April 2006 (via Neda - great sales experience by the way) I had some minor issues with the car in terms of transmission smoothness, etc. and everyth April 2006 (via Neda - great sales experience by the way) I had some minor issues with the car in terms of transmission smoothness, etc. and everything was taken care of perfectly. Can't recommend them highly enough. While it does get crowded now, thing will be better in a while as they are going to be constructing a new facility with much more space for the service drive, etc. More

I have always had great experience in both service and sales from Beverly Hills BMW, and presently own two 5-series cars, both of which get serviced at this location.<br><br> It is important to make an a sales from Beverly Hills BMW, and presently own two 5-series cars, both of which get serviced at this location.<br><br> It is important to make an appiontment for service, as this place often gets overloaded due to the high number of BMWs in the Beverly Hills area. From what I have seen, many of the customers waiting on the service drive are often impatient and/or rude. Nastiness does not get you better service. BMW (especially in Beverly Hills) drivers seem to think they are "special" and demand immediate satisfaction. That isnot always possible.<br><br>I think BH BMW is doing a great job with the constraints they are working under, and hopefully they will get the new and expanded facilities they need. More