Beyer Subaru
Alexandria, VA
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no doubt this is the beat dealer service customer appreciation in my entire owning a car Sandie made that difference . I dont know what happen inside the shop but people upfront like advisors make th appreciation in my entire owning a car Sandie made that difference . I dont know what happen inside the shop but people upfront like advisors make this dealership trustworthy More
I’ve taken my outback to Beyer for service for the last 3 years- always great. Unfortunately my last visit when they changed my rear differential fluid they neglected to tighten the bolt and it leaked all o years- always great. Unfortunately my last visit when they changed my rear differential fluid they neglected to tighten the bolt and it leaked all over my driveway- not a huge problem and they gave be a discount on my next service, which was nice. Next service oil change and tire rotation and a tire repair. Everything was fine, but they couldn’t fix the tire so they had to order one- I had to return the following day- again no problem. When I had the tire changed the following day- the new tire was the same location as before. Obviously they hadn’t rotated the tires. I talked to the advisor who told me they forgot to do it. They didn’t forget to charge me for it. The manager was gone for the day at that point. He did call the next day and I called him back- he wasn’t able to take my call and no follow up. My previous experiences were great and I never minded paying extra to ensure the car was maintained correctly- unfortunately the performance hasn’t been any better than the local mechanic down the street. More
Another wonderful experience by our Subaru. Sandy, who helped with my service was absolutely fabulous. Very accommodating to my unique needs service was done in a timely fashion. Sandy, who helped with my service was absolutely fabulous. Very accommodating to my unique needs service was done in a timely fashion. More
Sandy was great and kept me informed. Tasks were completed in specified estimated time. I will continue bringing my Subaru to this dealership. Love the new video in garage showing what ne Tasks were completed in specified estimated time. I will continue bringing my Subaru to this dealership. Love the new video in garage showing what needs to be repaired. More
Albi, our salesman, was wonderful. He let us test drive the car without him along. He was not pushy. After we purchased the car, he went over all the functions of the car with me. He let us test drive the car without him along. He was not pushy. After we purchased the car, he went over all the functions of the car with me. I had a very good experience. More
Good customer service and prompt to get me a loaner car while my car was in service. Kept me updated with car service and sent some pictures with approval for additional services. while my car was in service. Kept me updated with car service and sent some pictures with approval for additional services. More
Fairly prompt and good communication. I feel compelled to take my car here for service due to a very $$$ experience that i had to cover out of pocket with my last Subaru, but it's not I feel compelled to take my car here for service due to a very $$$ experience that i had to cover out of pocket with my last Subaru, but it's not cheap to get the car serviced at a dealership. We'll see how long I last. When I bought the car in Dec, they failed to put an inspection sticker on it, and I didn't notice. Luckily, I didn't get a ticket. They corrected the problem during my first service visit in May, but DMV keeps emailing me that it's time for inspection. I've asked the dealer to clear up the confusion...so far, zero response. More

