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Beyer Subaru

Alexandria, VA

4.8
153 Reviews

7416 Richmond Hwy

Alexandria, VA

22306

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Showing 153 reviews

November 29, 2025

no doubt this is the beat dealer service customer appreciation in my entire owning a car Sandie made that difference . I dont know what happen inside the shop but people upfront like advisors make th More

by jemcmac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandie Au
Dec 05, 2025 -

Beyer Subaru responded

Thank you for the incredible feedback! Sandie will be so proud to know her care and communication helped make your experience stand out. Our advisors work closely with our technicians to ensure you always feel confident in the work being done, and we’re grateful for the trust you place in our team every time you visit. We look forward to continuing to deliver service you can rely on!

November 29, 2025

Always have had good service with them. No complains from this family (wife and myself). More

by dwhite8705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Donchantz
Dec 05, 2025 -

Beyer Subaru responded

Thank you for the wonderful review! We’re grateful for the trust you and your family place in us and love hearing that your experiences have consistently been positive. We’ll always be here to keep you confidently on the road! -Josh Cochran, General Manager

November 27, 2025

Service department was amazing at diagnosing the issue with my car and providing me several options on how to address the issue. More

by A happy Subaru owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
Dec 05, 2025 -

Beyer Subaru responded

Thank you for sharing your experience! We’re thrilled to hear our service team clearly identified the issue and provided helpful options to move forward. We appreciate your trust in us and are always here to support you and your Subaru! -Josh Cochran, General Manager

November 27, 2025

I’ve taken my outback to Beyer for service for the last 3 years- always great. Unfortunately my last visit when they changed my rear differential fluid they neglected to tighten the bolt and it leaked all o More

by Allisontja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathon
Dec 05, 2025 -

Beyer Subaru responded

Thank you for taking the time to share this detailed feedback and for trusting us with your Outback over the years, we truly appreciate your loyalty. We’re currently reviewing the recent visits to ensure all services, including the tire rotation and follow-through, are properly documented and corrected. Subaru-certified care includes precise torque specifications, safety checks, and long-term maintenance protection, and we’re committed to delivering that consistently for you. We’ll be back in touch shortly to confirm next steps and make sure everything meets the high standard you’ve come to expect from us. -The Management Team

November 27, 2025

Great service, pleasant staff, and convenient loaners make Beyer Subaru a great place to get my CrossTrek serviced. More

by BBdc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shay in Service.
Dec 05, 2025 -

Beyer Subaru responded

Thank you for the great review! We’re thrilled to hear that our friendly team, convenient loaners, and reliable service keep your Crosstrek running smoothly. We appreciate you choosing Beyer Subaru and look forward to taking care of you again next time! -Josh Cochran, General Manager

November 27, 2025

Another wonderful experience by our Subaru. Sandy, who helped with my service was absolutely fabulous. Very accommodating to my unique needs service was done in a timely fashion. More

by Liza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandi
Dec 05, 2025 -

Beyer Subaru responded

Thank you for sharing another great experience with us! We’re so glad Sandie was able to accommodate your needs and ensure your Subaru’s service was completed right on schedule. We truly appreciate your continued trust and look forward to your next visit! -Josh Cochran, General Manager

November 26, 2025

Sandy was great and kept me informed. Tasks were completed in specified estimated time. I will continue bringing my Subaru to this dealership. Love the new video in garage showing what ne More

by Seitzbeth55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandie
Dec 05, 2025 -

Beyer Subaru responded

Thank you for the wonderful review! We’re so glad to hear Sandie kept you well-informed and that everything was completed right on schedule. It’s great to know you’re enjoying the new service-bay video updates — they’re designed to give you full visibility into exactly what your Subaru needs. We truly appreciate your continued trust and look forward to welcoming you back for future visits! -Josh Cochran, General Manager

November 26, 2025

Albi, our salesman, was wonderful. He let us test drive the car without him along. He was not pushy. After we purchased the car, he went over all the functions of the car with me. More

by mai_huong_thi
Recommend Dealer
Yes
Employees Worked With
Albi
Dec 05, 2025 -

Beyer Subaru responded

Thank you for sharing your experience! We’re delighted to hear that Albi made your visit relaxed and enjoyable — from giving you the freedom to test drive on your own to personally walking through all the features after your purchase. It’s wonderful to know you had such a positive experience, and we truly appreciate you choosing us. We’re here anytime you need support and wish you many happy miles ahead! -Josh Cochran, General Manager

November 26, 2025

Good customer service and prompt to get me a loaner car while my car was in service. Kept me updated with car service and sent some pictures with approval for additional services. More

by Liangpeggy11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandie
Dec 01, 2025 -

Beyer Subaru responded

Thank you for sharing your experience! We’re glad to hear our team provided prompt support with a loaner vehicle and kept you updated throughout the service process, photos and all. We truly appreciate your kind words and look forward to assisting you again whenever you need us! -Josh Cochran, General Manager

November 26, 2025

Fairly prompt and good communication. I feel compelled to take my car here for service due to a very $$$ experience that i had to cover out of pocket with my last Subaru, but it's not More

by susanfdouglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janzub Shouib
Dec 05, 2025 -

Beyer Subaru responded

Thank you for sharing your thoughts and for continuing to trust us with your Subaru — we’re glad the communication and timing of service have been strong for you. We understand the importance of making dealership service worthwhile, which is why every visit includes expert Subaru-certified care, genuine parts, and long-term protection for your vehicle. We’ve already ensured your inspection record is current on our end, and if you ever have questions about maintenance schedules or DMV reminders, our team is always here to walk through the details and make sure everything stays accurate and stress-free. We appreciate you being part of our Subaru family and look forward to keeping you confidently on the road! -The Management Team

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