Beyer Subaru

Excellent customer service Mike Wilson and the service team do great work for us. Excellent customer care/support and professionalism whether the work is conducting routine mai Mike Wilson and the service team do great work for us. Excellent customer care/support and professionalism whether the work is conducting routine maintenance or addressing a problem with our Subaru. We are very pleased! More

Don Beyer Subaru service department goes above and beyond We have owned our 2017 Subaru Legacy for a little over a year. The Don Beyer service department's routine maintenance performance has been impeccable We have owned our 2017 Subaru Legacy for a little over a year. The Don Beyer service department's routine maintenance performance has been impeccable. A few weeks ago, the car refused to start because of a drained batter (the result of a dome light that was inadvertently left on). The service department sent one of its technicians to the parking lot where I was marooned and got the car started. Truly exceptional service! More

Bryan Rickerson communicates like a 2nd grader I strongly caution anyone who knows how to communicate from engaging with Bryan Rickerson of this dealership. My wife and I are looking for Subaru and I strongly caution anyone who knows how to communicate from engaging with Bryan Rickerson of this dealership. My wife and I are looking for Subaru and were interested in a few Subaru options at Beyer. We met with a very nice, professional, and communicative salesman. Our experience with Jawid was very positive. Then Bryan Rickerson entered with his feeble attempt at the classic good-cop and bad-cop routine. First words said to my wife without asking ANY questions "What do expect from me?", and with a tone generated only by a 2nd grader being woken up for his first day back at school. We left very shortly after that rude confrontation. Keep an eye out when you're at that car dealership. They throw random topics around, like "ITS GOING TO AUCTION TOMORROW". Hilarious. Best to your search out there! More

Best service Mike Wilson was professional and personable. First rate service. Dave Donchatz was great Best all around care and expertise. Eight years of servicin Mike Wilson was professional and personable. First rate service. Dave Donchatz was great Best all around care and expertise. Eight years of servicing my car here and it continues to improve. Thank you Don Beyer Subaru More

First Time Subaru Owner The staff at Don Beyer Subaru worked tirelessly with me to find the perfect Subaru Outback to replace my Jeep SRT with. Sales Consultant Miguel Castr The staff at Don Beyer Subaru worked tirelessly with me to find the perfect Subaru Outback to replace my Jeep SRT with. Sales Consultant Miguel Castro, GSM Tom Roe and Finance Manager Jimmy Okunola made the whole process effortless. Delivery Specialist Steve Haywood continues to follow up with me to make sure I am fully satisfied with my new Subaru. I helped my sister buy a car from Don Beyer Volvo a few years ago and I couldn't be happier with the way I was treated by Don Beyer Subaru. They have set the bench mark with regard to how to treat a customer and I am very glad I made the trip to Alexandria for my purchase. Many thanks! More

WRX Service Craig Beran, the Service Manager, is absolutely top notch. Extremely professional and genuinely cares about the customer. My WRX needed a very expensi Craig Beran, the Service Manager, is absolutely top notch. Extremely professional and genuinely cares about the customer. My WRX needed a very expensive repair and he did everything he could to provide a solid fix at a more than fair price. I was blown away by the outstanding service I received and have every intention to return to Beyer Subaru for all issues that my Subarus may have in the future. Thank you Craig! More

New Forester After visiting several Subaru dealers in the area we wound up at Beyer. Other dealers tried to STEAL our trade after all kinds of promises of a great After visiting several Subaru dealers in the area we wound up at Beyer. Other dealers tried to STEAL our trade after all kinds of promises of a great deal. We met with Cesar Castro after receiving an e-mail from him. He was very pleasant as was his sales manager and business manager. They reviewed the information I presented on the value of my trade I accumulated from the internet. There was no fast talk or pressure to buy from them. They met my asking price and even knocked a few more dollars from the car we wanted. It was the best experience we had from car dealer and we had many over the past fifty years. Carroll Rueben More

Used Car Salesman Feel, New Car Price This was not the experience that anyone shelling out thousands of dollars for a car should have to endure. Honesty was non-existent during our experie This was not the experience that anyone shelling out thousands of dollars for a car should have to endure. Honesty was non-existent during our experience here. More

Don't do it!!!! Beware! Do NOT bring your car here. There are better subaru dealers in the area. Come here for mediocre service and pricey non-fixes for what's aili Beware! Do NOT bring your car here. There are better subaru dealers in the area. Come here for mediocre service and pricey non-fixes for what's ailing your vehicle. Then they'll have the nerve to harass you by phone, email and mail to ask you how your service was. I should have never given them a second chance after they didn't even bother to reply to my email that my first service experience was unsatisfactory. $200 down the drain and my vehicle still squeaks and rattles, even though I had to wait a day late and an additional hour and a half to come and get it, which put my right in the middle of rush hour. How convenient that no service advisors are around when it's time to pick up! I didn't even get a block before the vehicle began to squeak again so I turned around and asked for my loaner back. I was told that was impossible and there was nothing that could be done bc all the service advisors were done for the evening, even though it was only 5:20 and they claim to be open 7am to 7:30 pm. To add insult to injury, they parked another subaru over the line and so close to mine that I had door ding damage. Totally horrendous experience. From now on I'll be going to the top rated dealership at Tyson's corner. Reviews don't lie! More

Excellent purchase experience with Kam The purchase of my new Forester from Beyer was, in short, an excellent experience primarily due to my salesperson Kam. He was helpful and listened to The purchase of my new Forester from Beyer was, in short, an excellent experience primarily due to my salesperson Kam. He was helpful and listened to my needs, always responded to emails or phone messages within a very short timeframe, and was extremely personable and trustworthy. On the day I was to pick up the car, he focused his full attention on me, assuring my satisfaction with the condition of the car and guiding me through the paperwork unhurriedly. There were no loose ends or things I needed to remind him about that we had discussed... he was thoroughly prepared and organized. I felt that he and Beyer treated me as a valuable customer and not as a tool to increase their sales numbers. Two more positive and surprising things: the time Steve took to patiently explain the various features of the car and the fact that the car had been detailed and waxed prior to my visit at no charge and without my asking. Mine was an out-of-state purchase and I'd recommend Kam and Beyer Subaru without any hesitation for anyone who is considering this type of purchase. And, for people living locally, one face-to-face visit with Kam should easily demonstrate why I have rated him so highly More