Made an appointment to have the sound system checked on my 2004 beetle (which has less than 60,000 miles on it)because the speakers were intermittently sounding fuzzy. When the service department called to report their findings, they stated we needed a new radio to the tune of $650. We told them the radio was working fine and as we explained on our drop off service envelope, it was the CD player which was not sounding clear and asked if there was a separate amp for that. The rep was not sure, did some stuttering and said he would have to get back to us. Two hours later, we texted them for information. Fifteen minutes later they called and said now it was the amplifier and it would cost $1002 (at least that is where they would start). At this point we had lost faith in their ability to diagnose the problem correctly and told them not to do anything and we would pick up the car. When we went to retrieve the car, the dash board looked like they had taken a crow bar, screwdriver or some other inappriate tool to attempt to remove the radio. The entire dashboard has been gouged and scraped. Because they did not use the SPECIFIC TOOL that VW has to remove the radio and in all likelihood broke the tabs that holds the radio, they had to glue the radio back into the dashboard. The entire face of the now-gashed dashboard was COVERED in a sticky glue-like substance. So not only did we have to pay $149 for a misdiagnosis, we also now have a car that was damaged by the service department. We have used Karen Radley VW in Woodbridge for many years and have always received excellent service. I would drive 2 hours back there rather than EVER have this dealership service department touch my car again!