Bical Chevrolet
Valley Stream, NY
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I brought my 2012 Volt in for service to the OnStar GPS and a design modification to the charger door release. I have been to this service center on other occasions with other vehicles and was treated rea and a design modification to the charger door release. I have been to this service center on other occasions with other vehicles and was treated real well. This visit I made an appointment for Monday and dropped the car Sunday night. I didn't get a call from the tech until Monday at 5pm to tell me that their tech was out and could not look at the car. Tuesday I got no call backs after leaving 4 voicemails. I finally called into the sales group at 5:15pm and was told service was gone for the day and they were not able to lookup the status of my Volt. The next day, Wednesday, after leaving another voicemail I get a call back around 10am telling me that they could not completely fix my problem and that it would take 7 to 10 days to get the necessary part. I asked to speak to the service manager and he finally called back at 1pm. I made arrangements to pickup my car after 6pm and call back again before I left NYC to ensure that my key would indeed be waiting. No one in service was available, voicemails left again, and no call backs. I could not risk going to the dealership at 7pm, them not finding the key, and then needing to take a $40 cab ride home. Thursday, again more voicemail into service with no call back. I went through Sales and they confirmed that my key was waiting with them. I write this because at one time, 6 months ago, their customer service was excellent, not today. More
He is honest and tell you exactly what is going on and keep you posted about your car. Very quite and friendly. I am very satisfied with the work I receive on both vechicles. keep you posted about your car. Very quite and friendly. I am very satisfied with the work I receive on both vechicles. More
Could improve 1. Service room with the desks and Could improve 1. Service room with the desks and advisors is messy, dull, unfriendly and needs updating 2. Need to be ready at 0700 for customers. Could improve 1. Service room with the desks and advisors is messy, dull, unfriendly and needs updating 2. Need to be ready at 0700 for customers. It takes an hour to just check-in 3. Dont make service decisions without calling customer first. Good 1. FAir priced 2. Friendly - easy to discuss issues with 3. Good ot have waiting room and coffee 4. Saturday hours are great More
the only negative experience was when i brought my 09 cobalt ss in to be serviced for load rear brake noise.when i went to pick up my car ,i was given a gm service notice that the loud brake noise was no cobalt ss in to be serviced for load rear brake noise.when i went to pick up my car ,i was given a gm service notice that the loud brake noise was normal for performance brakes.i explained that for 7,500mi i had no brake noise and that i always owned high performance cars without loud rear brake noise.i was sent away without having my problem fixed.i then went to my auto shop who told me the brakes were cheap and defective.the shop installed new performance brakes and to date with 26,000 mi on the car i have had no problems.this is the reason i only use the dealership for recall service and for car purchase . More
The service is great. They gave me a time to pick up the vehicle and it was ready at that time. They took care of the problem and was very professional and efficient.I have already referred family members a vehicle and it was ready at that time. They took care of the problem and was very professional and efficient.I have already referred family members and friends to use Bical Chevy. More
I NEED WIPERS FOR MY EQUINOX, WALKED IN WAS GREETED IN A FRIENDLY MANNER, ASKED FOR THE WIPERS FOR MY EQUINOX, THEY WERE IN STOCK, PAID FOR THEM AND LEFT, EASY AS 123 NO ISSUES NO PROBLEMS. FRIENDLY MANNER, ASKED FOR THE WIPERS FOR MY EQUINOX, THEY WERE IN STOCK, PAID FOR THEM AND LEFT, EASY AS 123 NO ISSUES NO PROBLEMS. More
Friendly service Very competitive pricing Darryl had my Friendly service Very competitive pricing Darryl had my wife's car sourced out and had it driven from VA to NY so she could take delivery. We have Friendly service Very competitive pricing Darryl had my wife's car sourced out and had it driven from VA to NY so she could take delivery. We have referred family and friends to Darryl over the years and would gladly do so again. More
I was very pleased with the service I received from Bical and Kadeem. Very friendly and helpful. I am satisfied from the quick process of locating the vehicle I specifically requested in a timely manner as p and Kadeem. Very friendly and helpful. I am satisfied from the quick process of locating the vehicle I specifically requested in a timely manner as promised. -kwanb1@gmail.com More
From what I remember they were o k and would consider them in the future if i am considering to purchase a new car at some point. Corey F coreyfr@hotmail.com them in the future if i am considering to purchase a new car at some point. Corey F coreyfr@hotmail.com More
I was looking for a used second car for a couple of months. My family and I had already dealt with unprofessional dealers that practiced the old bait and switch, stated one price on the internet and a months. My family and I had already dealt with unprofessional dealers that practiced the old bait and switch, stated one price on the internet and a different price when we arrived at the dealership, and one price for financing through them and a higher price when using my own financing. Nemet on Hillside Avenue in Jamaica went so far as to sell the car we put a down payment on!! So we had to start our search all over again. My second job of looking for a second car ended when we visited Bical Chevy in Valley stream NY. The first person to approach us was a salesman named Johan. We spotted a nice 2007 Honda CRV that they just got in the day before. I think Johan sensed my frustartion when I refused to fill out any paperwork or give any information until I specifics on the car. He remained professional and pleasant throughout. He and the manager Mike were very willing to negotiate the price of the car. And it did not matter that we had arranged our own financing. I brought my husband back later the same evening to see the car. He can be a hard sell and a sceptic! All the people we interacted with at Bical were terrific. We found the car on Tuesday evening and picked it up on Friday morning. The folks at Bical cleaned it up, waxed it, and even replaced a broken AC compressor at no extra cost to us. They even gased up the car! It looked like a new car when we picked it up. In the future I'll be in the market for a Chevy Suburban and Bical Chevrolet will be the first place I'll go! More

