Bickford Ford

It was a nice surprise that they came to my house to take care of the recall on my car. Steve was very profesional and courteous, he replaced the defective part very quickly. Thank you care of the recall on my car. Steve was very profesional and courteous, he replaced the defective part very quickly. Thank you More

Personnel were great to work with, completed on time and went over what was done. went over what was done. More

Yesterday’s service appointment was by far the best experience I have had in 2+ years. When I paid for my extended service contract, I was all-but promised a shuttle option if needed and an offer of a experience I have had in 2+ years. When I paid for my extended service contract, I was all-but promised a shuttle option if needed and an offer of a vehicle wash when my car was brought in for service. For almost two years these services have been eliminated. In fact, the last two previous times I was asked if I would like my vehicle washed, to which I replied “please”, but neither time was it washed. I am confident that the really getting old COVID excuse will come into play here, but I will carefully evaluate the recent service levels provided by Bickford Ford when I consider my next vehicle purchase. Thank you for listening. Bob Crannell More

If you can't trust them with the small stuff, I sure won't trust them with the big stuff. My husband and I misplaced the key to our car. He called and set an appointment with the service team to drop won't trust them with the big stuff. My husband and I misplaced the key to our car. He called and set an appointment with the service team to drop off the car for the full day to get the key programmed. When we arrived for the appointment (we both had to go so I could ferry him home), they told him they did not have the key. They also said that the price was much higher than what their own team quoted on the phone ($280 total, not the $100 originially quoted). They suggested we bring by the car the next day, once they key arrived, which they were expecting that morning per the tracking info they had. Hours passed and they key hadn't arrived. We set an appointment for the following week. Same thing - we got there, and the key wasn't there, again, even though they had said it was arriving days earlier. When the key finally did arrive, they waived the labor fee, but still had us pay the full cost of the key. For that, and the quickness of service once actually completed, I'll leave two stars. Tracking information for a single part and ensuring the customer doesn't have an appointment before the part arrives should be a very basic component of their service and they did not meet the mark. More

They sent a reminder, got me right in, prompt service, and no charge for this recal issue. Excellent service and no charge for this recal issue. Excellent service More

Fairly priced service. Normally on time. Strong suit is sales. Very much worth driving 40 miles to do business with them. Normally on time. Strong suit is sales. Very much worth driving 40 miles to do business with them. More

I was treated courteously, and efficiently, my car was returned to me when it it was promised with completed repair with a full written statement and the estimated cost! I am well pleased and will you th returned to me when it it was promised with completed repair with a full written statement and the estimated cost! I am well pleased and will you them again. More

I like bickford because the sales people are friendly and they are not looking for a sale they are not looking for a sale More

Excellent service. Shannon was extremely helpful and kind. She made me feel less stressed about my car issues and that they could take care of all of my issues, which t Shannon was extremely helpful and kind. She made me feel less stressed about my car issues and that they could take care of all of my issues, which they did. She made me feel my business was important to them. More

I have never dealt with a dealership, or any business, that exhibited more integrity than Bickford Ford. They did not process large checks until they could deliver what they had sold me. They also followe that exhibited more integrity than Bickford Ford. They did not process large checks until they could deliver what they had sold me. They also followed through on their word to resolve a hardware/software issue that prevented features on my truck to not function as intended. This business in my opinion is about as honest and ethical as any you could ever find. I would recommend them as highly as possible when purchasing a new or used vehicle. Many thanks to Jeff, both Eric’s and Randy for making me a very very satisfied customer! More