Bickford Ford

We have recently bought 3 vehicles from Bickford Ford and they make it easy. They have a large inventory to choose from. they make it easy. They have a large inventory to choose from. More

Great service. Could not be happier with quality of work or knowledge of service advisor. Could not be happier with quality of work or knowledge of service advisor. More

Friendly Sales Staff. My recent purchase was an easy no-hassle. process. Bought a very clean used 2018 Escape for my Daughter. A Lease return Titanium edition with all My recent purchase was an easy no-hassle. process. Bought a very clean used 2018 Escape for my Daughter. A Lease return Titanium edition with all the bells and whistles. She loves it. Thanks Mike for making my experience excellent. More

It was a nice surprise that they came to my house to take care of the recall on my car. Steve was very profesional and courteous, he replaced the defective part very quickly. Thank you care of the recall on my car. Steve was very profesional and courteous, he replaced the defective part very quickly. Thank you More

Personnel were great to work with, completed on time and went over what was done. went over what was done. More

Yesterday’s service appointment was by far the best experience I have had in 2+ years. When I paid for my extended service contract, I was all-but promised a shuttle option if needed and an offer of a experience I have had in 2+ years. When I paid for my extended service contract, I was all-but promised a shuttle option if needed and an offer of a vehicle wash when my car was brought in for service. For almost two years these services have been eliminated. In fact, the last two previous times I was asked if I would like my vehicle washed, to which I replied “please”, but neither time was it washed. I am confident that the really getting old COVID excuse will come into play here, but I will carefully evaluate the recent service levels provided by Bickford Ford when I consider my next vehicle purchase. Thank you for listening. Bob Crannell More

If you can't trust them with the small stuff, I sure won't trust them with the big stuff. My husband and I misplaced the key to our car. He called and set an appointment with the service team to drop won't trust them with the big stuff. My husband and I misplaced the key to our car. He called and set an appointment with the service team to drop off the car for the full day to get the key programmed. When we arrived for the appointment (we both had to go so I could ferry him home), they told him they did not have the key. They also said that the price was much higher than what their own team quoted on the phone ($280 total, not the $100 originially quoted). They suggested we bring by the car the next day, once they key arrived, which they were expecting that morning per the tracking info they had. Hours passed and they key hadn't arrived. We set an appointment for the following week. Same thing - we got there, and the key wasn't there, again, even though they had said it was arriving days earlier. When the key finally did arrive, they waived the labor fee, but still had us pay the full cost of the key. For that, and the quickness of service once actually completed, I'll leave two stars. Tracking information for a single part and ensuring the customer doesn't have an appointment before the part arrives should be a very basic component of their service and they did not meet the mark. More

They sent a reminder, got me right in, prompt service, and no charge for this recal issue. Excellent service and no charge for this recal issue. Excellent service More

Fairly priced service. Normally on time. Strong suit is sales. Very much worth driving 40 miles to do business with them. Normally on time. Strong suit is sales. Very much worth driving 40 miles to do business with them. More

I was treated courteously, and efficiently, my car was returned to me when it it was promised with completed repair with a full written statement and the estimated cost! I am well pleased and will you th returned to me when it it was promised with completed repair with a full written statement and the estimated cost! I am well pleased and will you them again. More