Bickford Ford

My truck had a difficult to diagnose issue that the Bickford service team was able to identify and resolve. Bickford service team was able to identify and resolve. More

Right on time for my appointment. Got the work done early. Explained what they did so I could understand. Very friendly. Nice and clean waiting room area. I recommend Bickford Ford to Got the work done early. Explained what they did so I could understand. Very friendly. Nice and clean waiting room area. I recommend Bickford Ford to my friends. More

I had a very smooth and seamless service experience with Bickford this morning. I was in and out in an hour. Bickford this morning. I was in and out in an hour. More

Very poor service. I just an enormous amount of money and my vehicle is not fixed. I just an enormous amount of money and my vehicle is not fixed. More

Super helpful, good communication - though it took a long time for our vehicles to be available, Bickford always answered our questions and kept us in the loop (supply chain issues not being their fault). Ve time for our vehicles to be available, Bickford always answered our questions and kept us in the loop (supply chain issues not being their fault). Very accommodating and they made our purchases very easy and contactless. More

Always friendly and helpful handling the whole process with professionalism and courteous service. Highly recommend them with professionalism and courteous service. Highly recommend them More

I Brought my 2016 ford F150 in for a door latch recall and a recall that fixed the door jams when it freezes out. It was a couple months ago. Just the other day my door latches all were stuck open and w and a recall that fixed the door jams when it freezes out. It was a couple months ago. Just the other day my door latches all were stuck open and would not shut when it froze out. I called and spoke to Jody in the service dept. after 5 attempts to get a hold of someone. I explained what happened and that I just brought in my vehicle to get this fixed. She then explains to me that they can only fix what the computer said they are allowed to fix. So if they cant replicate it while the vehicle is there , they wont fix it regardless of what the customer requested to be fixed. I said that's not right and if that's the case , someone should have told me that they didn't fix the issue I brought it in for. She continued to argue and justify how they do business and that, that's just the way it works. She never apologized even once which would have been the correct customer service thing to do. She said even though it was a recall , if they cant replicate it there they wont fix it . So I asked to speak to her manager Rae Lynn, I left her a message 1 week ago and she never called me back. I then called back and asked to speak to Rae Lynn again and she finally called me back. She said she left me a message but I knew she didn't because my message voice mail is full so she lied to me. She only called me back because I told her if she didn't call me back I would Talk to the owner. She then tells me that I already had the recall done in 2018 when I Purchased the truck at another dealership. No one had told me that, and if that were the case it obviously failed and I still should have been told that when they looked up my vin number knowing I wanted this done. She said she was sorry that this happened but then told me that I shouldn't come there for my needs anymore and to go to another dealer for my future repairs etc. What is this world coming too? Is there no more customer service anywhere? She is not acting like a good Manager and should not be telling me to never come back, all because I spoke up for myself. This whole experience has been a night mare. I would not ever take my business there or any one I know I will sway away at all costs. More

Customer of 30 years had a very difficult issue with a used truck. It took some time to get resolution but at the end of the day the dealer has stepped up and fixed the issue. used truck. It took some time to get resolution but at the end of the day the dealer has stepped up and fixed the issue. More

Unfortunately we had a terrible experience with the Bickford Ford Service Department. Our truck stopped running and we told them we thought it was the fuel pump. They tested it and it was okay. They Bickford Ford Service Department. Our truck stopped running and we told them we thought it was the fuel pump. They tested it and it was okay. They thought maybe it was the spark plugs and they replaced them. That was fine as they needed to be replaced anyways. After a week had gone by I correctly identified the problem using simple logic as bad fuel and when they called, we asked if it might be bad fuel. They told us they didn’t think it was the fuel. They should have replaced the fuel to make sure that wasn’t the issue. That was the cheapest logical step, but instead they racked up $2000 worth of unnecessary troubleshooting. After about four weeks they called and said the problem was contaminated fuel. They charged us over $2700 for repairs. Randy said I was out of line for questioning the extra charges. I think they are out of line for charging us an extra $2000 dollars for their mistake. I looked up how much the average cost would be for fuel replacement and new spark plugs and that should have been about $500, maybe another $200 for troubleshooting for a total of $700. Other issues we had were that they were slow to return phone calls. Sometimes days before they got back to us. We tried contacting the Service Manager, but he never returned our calls. When we first brought the truck in they tried to tell us we needed a new battery even though we had just replaced it a few months ago. When we told them that, they reversed that recommendation. Other reviewers have had a similar experience. We do NOT recommend Bickford Ford. More