Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Biener Ford
Great Neck, NY
510 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 510 reviews
June 14, 2024
I have bought dozens of cars over the years, new and used, from dealers and private sellers across 4 states. I have to say this was by far my worst experience. We came to an agreement on price and when used, from dealers and private sellers across 4 states. I have to say this was by far my worst experience. We came to an agreement on price and when I picked it up the paperwork didn't break out the taxes. Unfortunately for me I signed and didn't realize the problem. I started by talking to the salesman who referred me to the manager (M.Ali) who said I'm SOL, so I called the General Manager of Used Cars. He seemed to actually care until he sent me back to Ali and said Ali would "make it right". Ali said he would talk with the salesman and between them straighten it out . Never called me back. Next call came from Leo Director of used cars. Leo left a message at my office to call him. Over the next 3 or 4 days I called him 6 times and left messages with no return call. They ended up costing me $1000.00. I should have read all the bad reviews ahead of time. They are the poster dealer for what you think of when you think typical shady, screw the buyer dealer. Steer clear, once they have your money you become useless to them. I'm sure the will respond with how sorry they are and how they want me to call so that they can make it right. Don't believe ANYTHING they say. CROOKS More
by rick.c
Employees Worked With
M. Ali, Ray Costello and Leo
Helpful May 23, 2024
Deceptive and non-responsive. I brought my car for simple service (oil change and tire rotation) while I waited. Thhis was pursuanbt to a Ford maintenance plan. Biener advertises I brought my car for simple service (oil change and tire rotation) while I waited. Thhis was pursuanbt to a Ford maintenance plan. Biener advertises quick service while you wait. After about 2 1/4 hours I inquired about the status of my car. I was told they had not even started the service. When I complained about that to the service manager I was told to take my car and have it serviced elsewhere. Biener refused to honor the service plan and service my car. When I brought this to the attention of management, I was ignored. A very frustrating and disappointing experience! More
by HELMUTBERON
Employees Worked With
Service Department and dealership management
May 23, 2024
Deceptive and non-responsive. I brought my car for simple service (oil change and tire rotation) while I waited. Thhis was pursuanbt to a Ford maintenance plan. Biener advertises I brought my car for simple service (oil change and tire rotation) while I waited. Thhis was pursuanbt to a Ford maintenance plan. Biener advertises quick service while you wait. After about 2 1/4 hours I inquired about the status of my car. I was told they had not even started the service. When I complained about that to the service manager I was told to take my car and have it serviced elsewhere. Biener refused to honor the service plan (breach of contractr) and service my car. When I brought this to the attention of management, I was ignored. A very frustrating and disappointing experience! I would not recommend to anyone. More
by HELMUTBERON
Employees Worked With
Service Department and dealership management
May 21, 2024
I had Eric as a salesman i purchaed the vehicle almost completly online as i was over 8 hours away the price and information given was completly accurate with no hidden fees or anything new added when i s completly online as i was over 8 hours away the price and information given was completly accurate with no hidden fees or anything new added when i show up to pick up the vehicle he provided excellent customer service and i would purchase again from this dealership one of the best experiances i have had purchasing a new vehicle More
by Stan Scruggs
Employees Worked With
ERIC, Shuster, Benny D'Angelo
May 08, 2024
This is the worse dealership ever don’t go the mechanics drive your car like they don’t care they also damage my 2023 Mach 1 and won’t take responsibility plus they sold me a bogus wheel and tire coverage p drive your car like they don’t care they also damage my 2023 Mach 1 and won’t take responsibility plus they sold me a bogus wheel and tire coverage please be careful there More
by Pissed off
Employees Worked With
Benny D'Angelo, Issac Negrete, Louis Del Balzo
May 05, 2024
The auto center was able to diagnosed the problem with the 2018 mustang engine. I had taken the car to 3 different car shops and they were not able to detect the problem. Biener Ford corrected the problem the 2018 mustang engine. I had taken the car to 3 different car shops and they were not able to detect the problem. Biener Ford corrected the problem promptly. More
by msbaez67
Employees Worked With
Jennifer
May 02, 2024
The sales team at Biener Ford made the buying experience a truly smooth and painless one. I would definitely recommend them to anyone looking for a Ford. a truly smooth and painless one. I would definitely recommend them to anyone looking for a Ford. More
by dhodgson
Employees Worked With
Nate, Issac Negrete
