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Big M Chevrolet

1.4

6 Lifetime Reviews

5325 Preston Hwy., Louisville, Kentucky 40213 Directions
Sales: (888) 286-9871

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6 Reviews of Big M Chevrolet

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December 20, 2017

"Sucks"

- Pissoffconsumer

I bought an as is vehicle about 6 weeks ago and still do not have my tags yet, getting ready to be in touch with the attorney general and make a formal complaint as not one person will even tell me what the problem is and just pass me about. This dealer is not to be trusted. I would give them a half star but you cannot.

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Recommend Dealer
No
Employees Worked With
Everyone who works there
October 03, 2017

"Dissapointed"

- Ryan

Let me start by saying everyone I spoke with was very nice and greeted me with a smile; however, my experience left much to be desired and here is why. I found a vehicle I was interested in via the USAA car buying service at Big M. I e-mailed back and forth with one of their "BDC Representatives" whom was very slow in all of her responses. I had asked at 1pm Monday if 7pm would work for that night (I work 7am-5pm M-F and live over an hour away)and did not get a response until noon Tuesday reading "Were you able to make in in last night??". I told her I did not because I did not hear back from her and she responded asking me if I was available to come in that night. I said "Yes. 7pm ish depending on traffic. Coming from Indiana" at 2:32pm. I never received a response but decided this time to make the drive anyway. After going to the address in her E-mail signature (Radcliff) I was told that the vehicle was not at that location, and that it was actually 10 minutes further down the road(Elizabeth). Not a big deal. I get back in my car and keep driving. When I get there I see the vehicle I had just fought over an hour worth of traffic over in the parking lot and I get really excited. I walk in and ask if I can test drive it and one of the employees (manager I believe) said there was a deposit on it. I about lost my lid. About 20 seconds later he tells me he was wrong and there was no deposit, I get excited again. Then they tell me they can not find the keys. After watching them dig through drawers and go through the entire key cabinet I tell them I am going out to look at the vehicle and to meet me when they find the keys. About five minutes later a young sales man walks out to me and informs me that one of their sales ladies, who showed the vehicle earlier that day, took BOTH sets of the keys home with her "by accident" and that she lives 45 minutes away and can not bring them back. Excitement once again extinguished. He was a young man and may actually believe it was by accident but I look at results, not excuses, and believe she took the keys home to make sure that vehicle could not be sold by anyone else because she wanted to sell it to the person she showed it to earlier that day but he would not put a deposit on it. After leaving very disappointed I called and spoke with the manager about this and he denied that being a possibility. He also insinuated that this was my fault for missing a 3 o'clock appointment they had set for me, without my knowledge or consent. I asked if they could make this right by bringing the truck to the location in Louisville which is much closer to where I live but he told me he does not have enough personnel and there was nothing he could do. I told him I would have to leave an honest review about my experience and he said "Do what you have to do". No offer of reconciliation, no heart felt apology, no recuperation of my gas and time. I drove home feeling very cheated and wanted to make sure everyone reading all of these golden reviews knows their experience may not be nearly as good as these reviews would lead you to believe. Also I have every email exchanged between BIG m reps and myself as proof so do not let them claim a single bit of this as false. Happy shopping. A no longer potential customer of Big M.

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Recommend Dealer
No
Employees Worked With
David the manager, Ashlee the online rep.
March 28, 2017

"They are Crooks "

- Richard Snow

got a new job right after we got the call her making more money so then they want more money for the car or bring the car back

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Recommend Dealer
No
Employees Worked With
OVO Bell
March 24, 2016

"Horrible"

- Beth246

Sales sucked! They are so confused about what they are selling and doing! Service even worse!! My young pregnant daughter took her car in to have recalls fixed on it. Before going in car drove just fine. When recalls were done being fixed she had to go immediately to work and her car was shaking going 20mph. Came out of work and her tire was destroyed with two large punctures in the tire. Luckily she didn't have a blow out going down the road. Went to big m to talk about what happened and they pretty much blow it off said they never lifted her car, called my daughter a lier and said they had no part in it and it just happens sometimes.

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Recommend Dealer
No
Employees Worked With
Service manager
August 27, 2015

"Perfect service."

- Etarpley2011hd

I recently had my 2011 2500 hd serviced, best experience ever. As soon as I drove in I was greated with smiles. The service manager call and explained everything to me like I was a person not a number. The entire service staff is incredible.... 2 thumbs up!!

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Recommend Dealer
Yes
Employees Worked With
Teresa , Jackie, Chris, and Doug
June 11, 2009

"I went to Big M Chevrolet off Preston HWY and had a..."

- watersj83

I went to Big M Chevrolet off Preston HWY and had a terrific experience. ( unlike i did at other used car louisville lots) It seemed like I checked every car Chevy dealer in Louisville, but BIG M on Preston was the only one with a good inventory, AND nice people. I went their looking for a used Chevy Malibu, with low miles and the newer body style. They had a couple different ones to choose from and were very helpful in my search. Buying a car is not an easy decision at all, but the people at the Montgomery Chevrolet dealership off Preston HWY took all the stress out of my purchase decision. I dont really know how to write a review, but if you know that I had a good experience I got my point across.

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Recommend Dealer
Yes
Employees Worked With
Willy
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