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Big Star Buick GMC
Baytown, TX
821 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 821 reviews
Verified Customer
September 02, 2024
They held my car for two weeks or better and didn’t fix the problem. I paid to get my coolant leak fixed and it’s still leaking. They just took my $1,100 dollars. the problem. I paid to get my coolant leak fixed and it’s still leaking. They just took my $1,100 dollars. More
by CHARLESELLIS11
Employees Worked With
Service department
August 29, 2024
Good service. Need to fix their phone recording system. It was not working. Had to go through a lot to get a response when setting it up. Other than that every Need to fix their phone recording system. It was not working. Had to go through a lot to get a response when setting it up. Other than that everything was fine. More
by NOFLYNN01
Employees Worked With
Tim Day
August 28, 2024
I’m not usually one to leave a bad review, but I feel the need to warn others. I took my car to Big Star Buick to change a few recalled parts. Before taking it to their shop, I had no leaks or problems. When need to warn others. I took my car to Big Star Buick to change a few recalled parts. Before taking it to their shop, I had no leaks or problems. When I picked up the car, it started leaking and overheating. I immediately called Tim, the mechanic, and told him what was happening. He was rude and almost made it seem like I was lying. After several attempts to reach his manager, I finally spoke to someone named Chris who seemed genuine. He had me waste my time towing the car to the closest dealership where my car had stopped, saying he would work something out with them. After the diagnosis, he claimed it wasn’t their fault and refused to take responsibility. More
by trachechl25
Employees Worked With
Chris and Tim
August 28, 2024
Well done, just take too long to take care of being waiting to be sent d to the finance room. It seems that they do it in purpose to make the buyer get tired and frustrated. waiting to be sent d to the finance room. It seems that they do it in purpose to make the buyer get tired and frustrated. More
by ELIEZEROLIVARES
Employees Worked With
Sandra Guevara
