Big Star Buick GMC

Great dealership. Thank you Victoria Hernandez for your great customer service. Having traveled from Lake Charles, LA., she made our experience welcoming & easy. Thank you Victoria Hernandez for your great customer service. Having traveled from Lake Charles, LA., she made our experience welcoming & easy. More

I brought my vehicle in for check engine warning light and a noise it makes upon cold starts in the morning. The kept my vehicle two weeks. The noise upon start up was not resolved with the work they and a noise it makes upon cold starts in the morning. The kept my vehicle two weeks. The noise upon start up was not resolved with the work they completed. The would not let me make appointment to bring my vehicle back. I had to leave it or lose my place in line. They had not loaner vehicles. I understand if you are understaffed and cannot get to my vehicle. Tell me up front and I will gladly take you elsewhere. Your service department was the only reason I was still a customer of your dealership. I currently own 4 GM vehicles. I hope this is not representative of what that brand is now. More

Bad service I I will never recommend you. I will never go back to this dealer!👎👎👎💩💩💩!!! I will never go back to this dealer!👎👎👎💩💩💩!!! More

Always help me everything that I need all the people are very helpful and friendly very helpful and friendly More

Great service visit and Andrea the service writer was a pleasure to deal with. She is an asset to your operation pleasure to deal with. She is an asset to your operation More

Service was satisfactory, staff specially Dustin was outstanding. Vehicle completed was satisfactory too. Thank you outstanding. Vehicle completed was satisfactory too. Thank you More

Our dealer was very nice and attentive and helped us with any question we had very nice experience any question we had very nice experience More

This company is very nice to do business with they take very good care of you very good care of you More

The employees in this dealership are exceptionally pleasant, helpful, and knowledgeable! Those I have dealt with so far are Ricardo, Vincent, Timothy, and Jo. Ricardo (Rick) has assisted me several pleasant, helpful, and knowledgeable! Those I have dealt with so far are Ricardo, Vincent, Timothy, and Jo. Ricardo (Rick) has assisted me several times in learning what all the buttons and knobs are for on my new Terrain Denali. I am 80 years old and technically challenged!! Vincent graciously offered to put my new license plates on my car for me. The lady in the service department never gave up until she was successful in getting my phone ( Apple 13 Pro Max) to charge in the charging slot in my new car. So far, I have been very pleased with Big Star GMC!! More

Wesley was great! Made it a super easy process! Would definitely recommend to any future buyer. Made it a super easy process! Would definitely recommend to any future buyer. More