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Big Star Buick GMC

Baytown, TX

4.2
819 Reviews

4411 East Freeway

Baytown, TX

77521

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Showing 819 reviews

June 05, 2024

Lack of communication between the parts and service departments. Also a lack of communication with customers. It took over 6 months to have warranty work completed on our new truck. More

by cajunbellard5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Madison Spencer
June 05, 2024

Always great, Tim does a great job efficient and very quick I would recommend service here More

by WAYNE.CARROLL1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Day
June 04, 2024

They let my truck inside expose to weather is all wet and they give it to me like that, took it back to get it fix, is been almost two weeks and nothing yet…@ least I have a loner because I file a complaint… More

by JAVI_278
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe
June 03, 2024

If I could rate a zero star I would. This place is horrible. They are xxxxxxxx and try to take you for everything you have. They are very shady and deceptive. Take your business to More

by Barbara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alex Rivera
June 02, 2024

Had a nice experience with this dealership. The salesman were very helpful in helping me choose a vehicle. Price was better than most. Thanks team. More

by stubblefield35
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Rivera
May 31, 2024

Better customer service than other dealerships I visited. Brandon and Javi were courteous and respectful. The final sale process was fast and convenient. I can't remember the representative's name. More

by desideriojp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javi Cruz and Brandon (forgot last name)
May 31, 2024

Alex was a pleasure to work with very knowledgeable and helpful to get my what I wanted at the right price. Truly appreciated him and the whole team. More

by megabubbles2006
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Alex Rivera
May 30, 2024

It’s the management over the service center Joe is very rude. I feel more training will do him a lot of good because his customer service skills sucks More

by pbrantleyw12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun
May 30, 2024

Best place to buy GMC and I would really appreciate the sale person Brandon he really help me a lot !! Thank you so much More

by tejashmaisuriya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon
May 30, 2024

Great salesman, super kind and helpful! Has been super responsive and accommodating. Would highly recommend. More

by gabbymartinez12182
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Rivera
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