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Big Star Buick GMC

Baytown, TX

4.2
819 Reviews

4411 East Freeway

Baytown, TX

77521

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Showing 819 reviews

May 22, 2024

They were very quick and good at their job they were also very helpful to me More

by gio.ali03
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service employee
May 21, 2024

Everyone was extremely helpful and polite through our whole experience. I liked that we weren’t pressured into anything as well. More

by roberts337
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny Lopez
May 20, 2024

I have had my service done at Big Star from when I first bought my truck in 2017. It is service from people like Victoria is why I continue to go there. Thank you, Victoria! More

by TexasGen20T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Villarrea - Service Advisor
May 20, 2024

Vincent was straight forward and made sure everything was taken care of as we had negotiated More

by jbadlissi
Recommend Dealer
Yes
Employees Worked With
Vincent Pierre II
May 18, 2024

I took my truck in for service and received great service. I am completely satisfied More

by jamestodd.lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
May 18, 2024

Unbelievable experience from a service and options perspective! Go see Damon and Houston they will take care if you! More

by sehamscarson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Houston and Damon!, Beth Patlan
May 18, 2024

Definitely would not recommend this service department! ! Poor customer service and lack of communication skills. Service mechanic error noted. More

by LUISAARAUJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kindra Southern and Victoria Villareal
May 17, 2024

I was not pleased with this visit. I paid in full for 3 oil change service, vehicle wash and rotate tires future visits. Vehicle was not washed, a muddy paper mat was left in vehicl More

by BULK0229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omitting this
May 15, 2024

Good service. Got what I wanted. Will be back for next purchase. Appreciate the deal. More

by randy_priddy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Pierre II
May 15, 2024

Great location nice people a a a a a a a a a a a More

by markmalchar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Bohanon, Vincent Pierre II, Madison Spencer
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