Big Star Buick GMC

I am very pleased with the attention and dedication given by the service advisor to me even though I came in without an appointment he did everything he could to return my truck in a timely manner. I give hi by the service advisor to me even though I came in without an appointment he did everything he could to return my truck in a timely manner. I give him all 10 on my survey. More

Every employee at this dealership is well informed. any question I had there was an answer and informed me of every step we were taking. I would recommend this place to all my family and friends any question I had there was an answer and informed me of every step we were taking. I would recommend this place to all my family and friends More

While a was visiting Texas, my engine light came on, so I decided to take my car for a repair to this service center. They promised that my car will be ready in a couple of days. The next day after the drop decided to take my car for a repair to this service center. They promised that my car will be ready in a couple of days. The next day after the drop off, I received a call letting me know that they did not have the replacement part (turbocharger) and didn’t know when it was going to be available. Since the car was not drivable I had to leave the car there. When I was already on my way home to Chicago, I received a call that my car is ready. I had to drive back to Baytown, pick up the car and drive back to Chicago. On the way back the engine light came back again and the car started to loose power, so I decided to take the car to a GMC service center in Chicago. I ended paying $230.00 for the diagnostic and an estimate of $1,550.00 for the repairs. The most disturbing and frustrating was to heard that the problem was caused because the Big Star Buick GMC didn’t replace the turbocharger correctly, and I have to pay out of my own pocket which it was unfair. More

Good clean good service popular closer nice inventory popular beautiful nice big feel like home popular beautiful nice big feel like home More

The dealership is always clean. Everyone is very nice and welcoming when you enter the building. Everyone is very nice and welcoming when you enter the building. More

The process went very quick when negotiating on the price I wanted to pay. The signing process when very quick as well. Everyone was so nice. I wanted to pay. The signing process when very quick as well. Everyone was so nice. More

Milton Martínez is a knowledgeable and trustworthy finance manager. Jose Moreno took care of us during some of the process and he made is easy. Carfax is provided and Jose is a very positive person. finance manager. Jose Moreno took care of us during some of the process and he made is easy. Carfax is provided and Jose is a very positive person. I had a really great experience with Milton Martinez at this dealership. Very calm vibes and polite. Definitely recommend. You’re not rushed into deciding what car you like for yourself. More

Great salesmanship who knew the vehicle and answered all our questions. I would recommend the dealership to snyone our questions. I would recommend the dealership to snyone More

Thank you Joe for always giving us a great services. The only one that I can trust that my car is going to get the care and maintenance that it needs. The only one that I can trust that my car is going to get the care and maintenance that it needs. More

My wife upgraded from our old vehicles into two new 2024 vehicles and we seriously couldn't be happier. Our salesman was Alex Rivera and he made the ENTIRE process so much easier with getting us the best de vehicles and we seriously couldn't be happier. Our salesman was Alex Rivera and he made the ENTIRE process so much easier with getting us the best deal possible and making it quick and comfortable throughout it all! We went to an autonation and they never saw us and told to sit down and just had us waiting for almost an hour but as soon as we got out of our vehicles at Big Star, Alex welcomed us and started the entire process of helping us. Seriously THE BEST ONE ON THE TEAM! He was knowledgeable, courteous, and patient when it came to answering all of our questions and allowing us to test drive multiple vehicles. By the end of it we upgraded and my wife and I couldn't be happier! THANK YOU ALEX! More