Big Star Buick GMC

Came for one car an wasn’t approved so they helped me with finding something else with finding something else More

They made the car buying experience really great. Everyone was helpful and knowledgeable. Will be returning. Everyone was helpful and knowledgeable. Will be returning. More

Knowledgeable, friendly, and very helpful! They all made it a complete breeze to make the purchase! We will definitely be going back for our future purchases. They all made it a complete breeze to make the purchase! We will definitely be going back for our future purchases. More

The dealership is small and clean. When I was looking to order and buy my new GMC Denali Ultimate I decided to go to Big Star because I figured that I would receive better service sin When I was looking to order and buy my new GMC Denali Ultimate I decided to go to Big Star because I figured that I would receive better service since they seemed more mom and pop by their ads on tv but that has not been the case. It seems that every time something needs to be done it is not something that is an easy fix or that they have parts for so I have to leave my truck. Luckily I do not drive my truck daily so I can leave it for days at a time. Like after I received a recall letter instructing me to take my truck in to have some missing pieces installed and the truck programmed because the dealership should have the parts or can get them. That took four days to just see what the truck needed for the recall with no other work done to the truck. To this day I have not heard from them about that recall item which was the front and rear parking assist. I think they are still waiting on the part from GM or maybe GM is still on strike, which they hadn't gone on yet when I took my truck in but I was told that was the reason for the delay. I am glad I took it to another high volume dealership that took care of the problem and gave me great service even during the strike. I will definitely be using the other dealership for all my service needs once my oil service plan is done with Big Star. Boy was I wrong for using a smaller dealership. Just like during my last oil change, I was going to leave my truck and pick it up the next day but because I lived outside the 15 mile radius from the dealership, I could not get an Uber ride home or back to the dealership. That wasn't told to me when I purchased the truck that I put every type of coverage that was available to purchase put on it. I live 19.4 miles from the dealership and they only cover up to 15 miles. The sales and finance people have always been top notch but the service and parts departments leave a lot to be desired. I am so glad that I can use those purchased coverages at any other dealership I choose because that is what I plan on doing. I still have two oil changes left on my service plan. I really wish I could get a refund on the service plan and take my business elsewhere. I just get tired of hearing excuses about why things take so long to get fixed or corrected. The other dealership definitely meets and exceeds my expectations. More

Alex Rivera is a great sales man, not only is he kind and respectful but exceptionally professional as well. He helped me out with a great deal on our new car. My family can’t be happier with the service we respectful but exceptionally professional as well. He helped me out with a great deal on our new car. My family can’t be happier with the service we received but as well as the quality of our new ride. Thank you Alex, anytime we need a new vehicle we know who to go to. More

Had such an amazing and easy experience with big star Buick gmc they helped us get the trucks of our dreams could have asked for better help by Alex Rivera 10 out of 10 experience Buick gmc they helped us get the trucks of our dreams could have asked for better help by Alex Rivera 10 out of 10 experience More

Extremely happy with the level of customer service provided by this dealership. The management was attentive, easy to work with and the sales staff is beyond friendly and not pushy. Our sales agent Al provided by this dealership. The management was attentive, easy to work with and the sales staff is beyond friendly and not pushy. Our sales agent Alex was honest, friendly and easy to work with. More

Great service and they will work with you. Def recommended. Highly recommend Alex, this is the second truck we've gotten from him and he always gives us the best deal Def recommended. Highly recommend Alex, this is the second truck we've gotten from him and he always gives us the best deal More

I had a great experience buying my brand new truck. Manny was excellent. I’m so grateful he was able to help me again. He took care of every little detail. Best feeling ever was when he finally handed Manny was excellent. I’m so grateful he was able to help me again. He took care of every little detail. Best feeling ever was when he finally handed me the keys. More

As soon as I entered this location I was floored of how beautiful and clean the environment looked and best of all Alex was hands down the best!! He made my experience go smooth and gave me the best deal t beautiful and clean the environment looked and best of all Alex was hands down the best!! He made my experience go smooth and gave me the best deal that I couldn’t refuse! I 1000 % recommend this location !! I will tell all my friends and family to hit up this spot and ask for Alex !!! Keep up the great work !!! More