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Big Star Buick GMC

Baytown, TX

4.3
818 Reviews

4411 East Freeway

Baytown, TX

77521

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Showing 818 reviews

February 10, 2024

You were the first dealership to actually listen to me about my what I wanted in purchasing a vehicle. You actually listened to me. Thank you. More

by htbell4@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damon Horton
February 10, 2024

Deal which has done with sale manager hasn't followed by financial manager. Financial manager increased the price. More

by vova62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Russell General Sale Manager. Bert Sadler Business Manager.
February 09, 2024

I was told someone was going to call me back 1/10/24 no one has called. Too much to rant on here. Not a 10 score More

by angels_mom07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
February 09, 2024

I have to say I think Big Star Buick GMC has gotten better and faster at the service they give when your vehicle has to go in for any maintenance from what I can remember from a year to 2 years ago. An More

by MASTERD56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Holmes always very courteous and helpful.
February 09, 2024

My sales guy Mr. Joe is amazing he did everything possible to try to put me in the vehicle that I wanted More

by jenniferrainey2016
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe worthy
February 09, 2024

They didn’t tell me the tires on the vehicle I Bought from them in July had dry rotted tires and that I needed an alignment More

by fire_2_the_rain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
February 09, 2024

Muy buena atención en todos los sentido muy amable el personal y la información q necesitábamos More

by RUIZA203
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Martin Zavala, Martin Zavalla
February 07, 2024

He was very helpful and courteous Dealership completes the work timely and Dustin made the experience easy More

by h5ranch
Recommend Dealer
Yes
Employees Worked With
Dustin
February 06, 2024

Got ghosted after servicing my truck. Sent it in for a recall and an ac issue. Was told it could be 3 to 5 days top by service people. 2 months later, finally got my truck back. Reported More

by PALACIOSB1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelton Rembert
February 05, 2024

Test drive for used RAM was arranged quickly and car was in really good shape. Deal was made with reasonable price. Paper work etc. went smoothly. Over all good experience. More

by pasi.matikainen
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Wright
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