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Big Star Buick GMC

Baytown, TX

Overview
Reviews
4.3
818 Reviews
Call Dealership (281) 245-0298

4411 East Freeway

Baytown, TX

77521

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Showing 818 reviews

February 03, 2024

What great experience we had. Shaun is great!!! He always followed up with Any question we had More

by Cylithian Matthews
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shaun Holmes
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February 02, 2024

In and out, just like we wanted We drive over from Deer Park, drop off the truck, go eat lunch and then she called to say it was ready! Quick and easy! More

by Stephaniedwinkle70
Recommend Dealer
Yes
Employees Worked With
Victoria
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January 30, 2024

The truck always just as advertised but I was misled on the amount of dealer add-ons that were added to the price More

by owenjaysmith
Recommend Dealer
Yes
Employees Worked With
None of the above
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January 30, 2024

Good service,was finished in a timely manner. I like that they provide Uber transportation home and back. More

by UNP38117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinda Southern
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January 29, 2024

The service and ease of buying this truck was perfect. Our salesman Durran was absolutely amazing. More

by GOBERTJON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Durran
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January 28, 2024

Dealership was to replace the factory windshield tint that was ruined by their employees when they removed the registration sticker. Had a we owe done and to this day I have never received a phone call t More

by steveford1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
William Donaldson
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Jan 31, 2024 -

Big Star Buick GMC responded

We always want our customers to be 100% happy with their time spent with our service department. I am sorry if we were not able to provide you with a 5-star experience. Please feel free to contact us directly using the information below if there is anything I can do to make your experience better. Thanks. Scott Kimborough, General Manager, skimbrough@bigstarbuickgmc.com

January 28, 2024

Great sales rep He went beyond to make my surprise for my husband happy . Great Salesman More

by derdeb5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Pierre II
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January 27, 2024

All the workers were kind to me, many very good people helped me, very good service More

by PEDROMARTIN.AMN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando perez
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January 27, 2024

Fernando was extremely nice and knowledgeable. He made me feel like I got a deal and I left very happy. More

by CBURGE803
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando
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January 24, 2024

The salesman that helped me was very professional,and polite guy. As well as the finance manager. I was very impressed More

by MARYANNE.BRIDGE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Durran Starks, salesman). Mr. Houston FM)
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