Big Star Buick GMC

**BUYERS BEWARE** Big Star Buick GMC-Baytown adds a no value charge called "Other Aftermarkets" of $3,995 to every used car. You get NO physical additions , it a profit markup. This charge is NOT in the l value charge called "Other Aftermarkets" of $3,995 to every used car. You get NO physical additions , it a profit markup. This charge is NOT in the listed price! This charge is NEVER mentioned. This charge is hidden underneath a two part form when you are negotiating a price. It only shows up when you are ready to pay and then it is way down on the form. It is added to the value of your sales price on the 130U Form. We missed it and we are still kicking ourselves over it, we would have refused and ran. It is very covert and unfair. We caught it minutes after leaving the dealership and called but they said "too bad you signed". We have written Scott Kimbrough, General Manager several times over the issue but he ignores us. Please read the reviews of the dealership, this charge is mentioned many times by other reviewers. Imagine the folks they never even noticed it at all. Stay away from Big Star to avoid the Big Charge. More

Love the service that the salesperson provided. No hassle as we went to the process of purchasing the vehicle. No hassle as we went to the process of purchasing the vehicle. More

The dealership is convenient and they are timely. They see as scheduled and they are polite. They see as scheduled and they are polite. More

5 hours for a oil change and air filters is crazy. That wait time is ridiculous That wait time is ridiculous More

Could not fix my problem after 2 visits, the technicians here lack skills and experience. here lack skills and experience. More

Purchased 2024 Denali 1ton broke down in 7 days out of state. Then my truck completely shut down at 9 days with only 2904 miles on the way home. Very unhappy with handling of this situation. I have my f state. Then my truck completely shut down at 9 days with only 2904 miles on the way home. Very unhappy with handling of this situation. I have my first payment due in a few days and do not have a truck. Waiting on parts!! I have phoned asking to speak with the General Manager and still have not after 2 weeks!!! With spending $96,000 on a vehicle and no return phone call is unacceptable. Must less it breaking down - Will not purchase a GMC or any other vehicle from this dealership again. Do not recommend anyone to either. After they get your signature they are done with you. More

Everyone was very helpful. They went out of their way to be sure I was satisfied. They went out of their way to be sure I was satisfied. More

I had the best experience there and can't wait to go back again to get my truck serviced again to get my truck serviced More

The service was great, they asked me many questions about the truck, and they were pretty fast at dog nosing the problem and getting it back to me. 10/10 the truck, and they were pretty fast at dog nosing the problem and getting it back to me. 10/10 More

Absolutely the worst service I have ever gotten from a dealership. From grease all over my car interior to wrong tires and now an oil light on just after oil change. This is a car that was almost $100,000 dealership. From grease all over my car interior to wrong tires and now an oil light on just after oil change. This is a car that was almost $100,000 and is only a year old. More