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Big Star Buick GMC

Baytown, TX

Overview
Reviews
4.3
818 Reviews
Call Dealership (281) 245-0298

4411 East Freeway

Baytown, TX

77521

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Showing 818 reviews

January 17, 2024

Service department is horrible, had a 9:30 appt to change oil and rotate tires, check computer next day at 4 pm still haven’t touched truck, why do they need vehicle 2 days before they do the work More

by benniehuntley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria
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January 17, 2024

Everyone was nice. The technician kept me informed of the status of my oil change and any additional service concerns. Fast check out on my phone. More

by arleneadams06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin in customer service
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January 17, 2024

Communication was horrible and not helpful and took too long with my vehicle had to miss work More

by jerrel.merchant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
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January 17, 2024

Employes conduct themselfs in a professional lever and very friendly . I highly recommend this dealer to anyone in the market for a vehicle. More

by Jprod630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bohanon, Vincent Pierre II, Martin Zavalla, Kelton Rembert, Marissa Jones, Marvin Driver III, Richard Drews, Tax Alexander, Madison Spencer, Beth Patlan
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January 16, 2024

We had a great experience throughout the whole process and I would definitely recommend Damon to anyone More

by casseymeuth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damon Horton
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January 13, 2024

Overall, from many GMC dealers I’ve encountered, this dealership is the best in all facets of customer service. More

by niko.azucenas.na
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Worley, Martin Zavalla
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January 12, 2024

We had great customer service. Our salesman promptly replied to our texts and phone calls. The overall experience was smooth and straightforward. More

by Velina Wagner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Moreno
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January 11, 2024

The people here were helpful, kind, and polite, and the dealership itself was nice and clean More

by a.genus22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damon Horton
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January 10, 2024

Durran is AMAZING! !! Thank you for helping with my Nissan Altima!!! We really appreciate you!!! More

by marquita.frazier77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Durran
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January 09, 2024

Muy buen trato y me atendieron de lo mejor y resolvieron today mis preguntas muy recomendado More

by carlos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Perez , Madison Spencer
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