
Big Star Buick GMC
Baytown, TX
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Very dissatisfied with the service overall. Bad customer service, from advisor assigned. No communication as far as vehicle status. Timeframe for simple repair (battery)was unacceptable, they h Bad customer service, from advisor assigned. No communication as far as vehicle status. Timeframe for simple repair (battery)was unacceptable, they had the vehicle for 5 days. Trying to get anyone to answer the phone is a battle as well. Hopefully the new manager takes over and makes service department valuable. More
Excellent Customer Service! Oil change was done in a timely manner, and all other services were informed as soon as they started on the vehicle. Oil change was done in a timely manner, and all other services were informed as soon as they started on the vehicle. More