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Big Star Buick GMC

Baytown, TX

4.3
818 Reviews

4411 East Freeway

Baytown, TX

77521

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Showing 818 reviews

January 04, 2024

This is the fifth vehicle I have purchased from them. Good service, oil change deal is good. More

by RWLEWIS7703
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn. 10, Vincent Pierre II
January 03, 2024

When someone spends almost 2k. It would be nice for a loaner. Greedy dealership ridiculous. More

by ERIC.GUNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
January 01, 2024

Great play to buy a car lots to choose from Awesome employees Manny was a great help and knew all about the vehicle when we asked a question..my wife and I was very happy. And thanks to Dexter for all More

by roel_cardona
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny
December 30, 2023

Pretty good experience and easy to work with. Got in to test drive and pretty much out the door in a couple hours More

by kawasakibaytownrider
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wesley Castillo
December 29, 2023

Service was great no long wait, awesome customer service they kept me posted step by step letting me know when my vehicle was ready More

by bessiehartford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Pierre II, Marissa Jones, Marvin Driver III, Richard Drews, Madison Spencer
December 28, 2023

Service was great. Everyone very helpful at each level. Alex Rivera was outstanding! Thank you More

by BSOLTIS0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Rivera
December 28, 2023

It’s ok just didn’t like that I gave a 6000 dollar down payment on a truck and the check engine light turned on in a months time just took it back to the dealer to get fixed am hoping it gets fixed with no More

by lauro.jacques3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Durran Starks
December 27, 2023

Made a deal from out of town, got to the dealer and everything went as smooth as possible. Got the truck I wanted and started back home, great experience overall! Damon Horton was great to work with! More

by NICK.FRANCIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damon Horton
December 26, 2023

Service was quicker than usual and the guy who washed my truck needs a raise More

by robhc46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ma
December 26, 2023

As usual no mention of parts ordered that are 17 months late. Service department said get with customer service to help. Customer service after 3 months of back and forth said get with service departmen More

by garyshanks11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sales person no longer listed.
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