Big Star Buick GMC

I did not like that I had to leave my vehicle there 3 days leaving me to borrow someone else car. Staff was nice and did their best with what they have. I wonder if I could have continue to drive my truc days leaving me to borrow someone else car. Staff was nice and did their best with what they have. I wonder if I could have continue to drive my truck until the part came in. Diagnoses should have been done immediately. Not sure why I needed an appointment to drop off my truck. More

Service center was very nice and courteous when I arrived and explained the service I would receive. I was informed how much time I had to wait during the service of my vehicle and when my vehicle was ready. and explained the service I would receive. I was informed how much time I had to wait during the service of my vehicle and when my vehicle was ready. More

The salesperson, Damon Horton, was very attentive, professional, and knowledgeable. And he was very patient in explaining the car’s tech features. i was very pleased with him. All the staff was fr professional, and knowledgeable. And he was very patient in explaining the car’s tech features. i was very pleased with him. All the staff was friendly and helpful. More

Professional and courteous. From sales through finance they were helpful and made myself and wife feel comfortable and not pressured. From sales through finance they were helpful and made myself and wife feel comfortable and not pressured. More

Fast and efficient. Pleasant ! Wait was shorter than expected. Service was with a smile and staff was very polite. Pleasant ! Wait was shorter than expected. Service was with a smile and staff was very polite. More

Really bad service, never get a anwser for my sensors on my 2022 Chevy Silverado !!! my 2022 Chevy Silverado !!! More

Purchased used truck,. on my way home from the dealer, stopped to figure out how to turn on headlights tried to start engine battery was bad. no help from dealer radio not on my way home from the dealer, stopped to figure out how to turn on headlights tried to start engine battery was bad. no help from dealer radio not working was told take . it to Ford dealer it needed to be updated Ford dealer stated it needed to be replaced NO help from Big Star went there 2 times before they would even talk to me.So what do I think of this dealer,go anyplace else More

I was very displeased that my vehicle was misdiagnosed multiple times. I have left several messages for service managers and have not received a call back. multiple times. I have left several messages for service managers and have not received a call back. More

Excellence service ! !! I’m a repeating customer and enjoy the customer service experience. Always a pleasure doing business with you guys !! I’m a repeating customer and enjoy the customer service experience. Always a pleasure doing business with you guys More

I found the 2024 AT4 I wanted and I liked the Big Star price on the dealer's website as compared to other dealers. After an inquiry, Manny contacted me immediately. He responded to all of my questions via price on the dealer's website as compared to other dealers. After an inquiry, Manny contacted me immediately. He responded to all of my questions via email or text for a week or so. When I finally went to the dealership, we came to terms and I left in a new loaner until the new truck was ready. It is nice to see that some dealers actually want to sell vehicles instead of trying to sell at MSRP as the pandemic pricing is long gone. T Ivey More