Big Star Buick GMC

Went to get a courtesy oil change my tires were rotated drove my truck for a whole month I was busy with aunt going thru hospice passed and never notice the dealer ship didn’t put one of the lug nuts on drove my truck for a whole month I was busy with aunt going thru hospice passed and never notice the dealer ship didn’t put one of the lug nuts on front passenger tire .. thanks to god nothing happened to me or my family . More

Very unprofessional of them to not follow up with me after calling several times about apart which was supposed to be special order. I called several times in a 4 month period and even when the part was after calling several times about apart which was supposed to be special order. I called several times in a 4 month period and even when the part was there nobody called me back to make arrangements. More

Scott the manager and VP are the best. Made it simple. Would buy mor trucks in future Made it simple. Would buy mor trucks in future More

Was so easy making a purchase and no pressure. Houston was a great salesman and gave good information on the GMC truck. Closing took a lil long but once we was called in the office the paperwork Houston was a great salesman and gave good information on the GMC truck. Closing took a lil long but once we was called in the office the paperwork was fast and easy. More

Good selection of trucks and my salesman was excellent. Would definitely recommend dealership to others Would definitely recommend dealership to others More

At Big Star Buick GMC, everyone is friendly and helpful. There hasn't been a time that I have visited and found anything different. There hasn't been a time that I have visited and found anything different. More

Awful customer service. Next to zero communication from the service department about the status about my vehicle. Every update I received was because I had to call them. The Next to zero communication from the service department about the status about my vehicle. Every update I received was because I had to call them. They would promise a date which came and went and would not give the courtesy of letting me know they were running behind. After this experience, I would not trust this service department with an oil change. This experience was also the driving factor for me buying a new Toyota Tundra. More

Forgetful on the oil sticker reminder twice and I had to go back for the second time go back for the second time More

Great customer service. Short waiting time and friendly faces. Will definitely be going back for service when needed. Short waiting time and friendly faces. Will definitely be going back for service when needed. More

wonderful associate, great time there. We loved the experience and we found everyone very welcoming. We loved the experience and we found everyone very welcoming. More