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Big Star Buick GMC

Baytown, TX

Overview
Reviews
4.2
834 Reviews
We are Big Star Buick GMC. You might expect a car company’s top priority to be cars, but not at Big Star Buick GMC. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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4411 East Freeway

Baytown, TX

77521

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Showing 834 reviews

October 25, 2024

Very dissatisfied with the service overall. Bad customer service, from advisor assigned. No communication as far as vehicle status. Timeframe for simple repair (battery)was unacceptable, they h More

by IXYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe
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October 24, 2024

Great automobile dealer with a wide variety of inventory. Employees are helpful and care about the costumer. More

by peter escamilla
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny Lopez
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October 24, 2024

Service writer was cordial but did not follow up on promises. Very slow to communicate More

by LBMEDLAND
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrea Rowles
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October 23, 2024

Great dealership third truck purchased from this location. Always have had a great experience here More

by SOTOF
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex
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October 22, 2024

We Always receive great service. Staff is very nice and friendly. Will definitely recommend this dealership More

by ISEL.SEVILLA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea and Joe
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October 19, 2024

Wesley was great & listened to want I wanted! Was well taken care of. Fiancial manager explained my options. More

by ashley.jennings63
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Wesley Castillo
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October 18, 2024

Happy with my deal. . sales rep, finance manager.. overall could not ne more happier.. Shaun More

by SORANDAY2
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin Brown
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October 18, 2024

Excellent customer service. Service manager assisted me and called to inform me the dashboard panel was in stock. Took car in and dashboard was replaced. I was very pleased my c More

by HECTORVITELA
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Service Department
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October 18, 2024

I make an appointment and it still takes too long more than 2 hours for the oil change service. More

by JOHNADRIAN.SAFETY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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October 16, 2024

I previously had a windshield camera recorder installed which plugs into the pcm. I went in for an oil change and a recall repair. The wires were left hanging out, the filter life was not reset and greasy More

by bruce.mueller63
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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