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Big Star Buick GMC

Baytown, TX

4.2
821 Reviews

4411 East Freeway

Baytown, TX

77521

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Showing 821 reviews

July 25, 2023

Joe Mora was very professional and told me everything that was goimg on or what they recommend to be done More

by drparker7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
July 25, 2023

We were very impressed with Big Star and working with Wesley Castillo, he is very knowledgeable and helpful! Thank you so much for a pleasurable experience! More

by gilbert.flores0157
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wesley Castillo was awesome!
July 24, 2023

Return to Bay Town due to the fact that I bought the truck at that location and brought it back in for oil change More

by rglofton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Easy I think his name is Ezekiel
July 24, 2023

Shaun Holmes gave us the best customer service we have ever received while purchasing a vehicle. More

by aagni87
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shaun Holmes
July 24, 2023

Fast, friendly and amazing customer service highly recommend this dealership for future purchases of vehicles More

by JNRODRIGUEZ1509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Pierre II, Jose Umana, Madison Spencer
July 24, 2023

Very nice people I we recommend to friends and family they there to help you try to get you on a vehicle More

by erigomez76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Martin Zavala, Martin Zavalla
July 24, 2023

The customer service was great. The employees were polite and caring. The car wash was beyond my expectations. I felt that the time I spent waiting on my vehicle service was a littl More

by VABREWER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
July 24, 2023

I've purchase from Big Star Buick on a couple of occasions. Mr. Houston was my sales rep on all of those occasions, and as always, he was easy to work with, making my transactions smooth. He helpe More

by Terry 2015
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin Houston.
July 23, 2023

Eze was great! He was friendly and personable but also to the point when necessary! Will definitely be back! More

by kaitlyn.bowden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ezekiel Del Real
July 23, 2023

Poor customer service from the sales manager. Manager did not wanted to keep working with us for another vehicle that we were interested in. Were told you’re not qualified for that vehicle and di More

by Flores
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Manager
Jul 24, 2023 -

Big Star Buick GMC responded

Hello Flores, Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you. Chris Russell, General Sales Manager, crussell@bigstarbuickgmc.com

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