
Big Star Buick GMC
Baytown, TX
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We were very impressed with Big Star and working with Wesley Castillo, he is very knowledgeable and helpful! Thank you so much for a pleasurable experience! Wesley Castillo, he is very knowledgeable and helpful! Thank you so much for a pleasurable experience! More
The customer service was great. The employees were polite and caring. The car wash was beyond my expectations. I felt that the time I spent waiting on my vehicle service was a littl The employees were polite and caring. The car wash was beyond my expectations. I felt that the time I spent waiting on my vehicle service was a little longer than I wanted. I would have like updates as to the progress of the work while I waited. I would have felt more at ease knowing that each step had been “checked off” and that the technicians were getting closer to finishing. More
I've purchase from Big Star Buick on a couple of occasions. Mr. Houston was my sales rep on all of those occasions, and as always, he was easy to work with, making my transactions smooth. He helpe occasions. Mr. Houston was my sales rep on all of those occasions, and as always, he was easy to work with, making my transactions smooth. He helped me find the tuck I was looking for and made the experience straight forward and easy for me. I really appreciate his knowledge of the truck as well. Thenks again Mr. Houston. More
Poor customer service from the sales manager. Manager did not wanted to keep working with us for another vehicle that we were interested in. Were told you’re not qualified for that vehicle and di Manager did not wanted to keep working with us for another vehicle that we were interested in. Were told you’re not qualified for that vehicle and didn’t show us anymore numbers as to how we would stand. Also seemed frustrated when trying to explain what was needed to be able to purchase. Waste of time! More