Big Star Buick GMC

Best experience with a dealership ever. We're 4 hours away. Jose our sales rep had everything ready. We signed papers and were out driving home within 45 min tops. I'll be back. We're 4 hours away. Jose our sales rep had everything ready. We signed papers and were out driving home within 45 min tops. I'll be back. More

Our sales rep was Martin. Came in and test drove a SUV for my wife. transaction was smooth we were in and out! we have purchased several trucks / cars from Baytown GMC Came in and test drove a SUV for my wife. transaction was smooth we were in and out! we have purchased several trucks / cars from Baytown GMC More

I have purchased my vehicle from them, but, the follow up has been horrible. There were a couple of things that they said they would fix(I have this in writing), but when I ask them about it they give me th has been horrible. There were a couple of things that they said they would fix(I have this in writing), but when I ask them about it they give me the runaround and once they even hung up on me. When they called to let me know my plates were in, the girl on the phone was very rude, not professional at all. I made a big ticket purchase from them, you would think a little courtesy would go a long ways. More

My sales rep Victoria did an outstanding job . From the start to the end. She was very knowledgeable of my vehicle. Financing was also outstanding . From the start to the end. She was very knowledgeable of my vehicle. Financing was also outstanding . More

Pesimo servicio en reparacion, ellos me dijeron que se iva a tomar de 5 a 7 dias en revisar mi camioneta para darme un diagnostico pero pasaron 9 dias y nunca me revisaron la camioneta, al final del dia t iva a tomar de 5 a 7 dias en revisar mi camioneta para darme un diagnostico pero pasaron 9 dias y nunca me revisaron la camioneta, al final del dia tuve que sacar la camioneta y llevarla a otro taller, pesimo servicio.. More

Bonnie and Easy (Ezekiel) made the process painless. We will be going back for our next purchase We will be going back for our next purchase More

We've used several dealerships within the same company and have had numerous issues. The service manager is amazing at Big Star. An issue came up and she addressed it and handled it to our satisfaction. and have had numerous issues. The service manager is amazing at Big Star. An issue came up and she addressed it and handled it to our satisfaction. More

Great staff, friendly and knowledgeable. Took care of my needs and making sure my car was serviced properly. Took care of my needs and making sure my car was serviced properly. More

Nice friendly and fast service. My appoint was at 7am I was out no later than 8:30am. I have only one concern that is my tires sensor was not reset after the tire rotation. I had a My appoint was at 7am I was out no later than 8:30am. I have only one concern that is my tires sensor was not reset after the tire rotation. I had a leak/flat 3 days later my car kept stating the right front tire when it was the right back tire. If a little more attention to detail to regarding resetting sensors can be apply I would appreciate. Overall I enjoy coming to your service department. More

Joe is very patient and got me a good deal on the vehicle I purchased. I would recommend him to any customer wanting to be respected throughout the buying experience. I purchased. I would recommend him to any customer wanting to be respected throughout the buying experience. More