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Big Star Buick GMC

Baytown, TX

Overview
Reviews
4.2
834 Reviews
We are Big Star Buick GMC. You might expect a car company’s top priority to be cars, but not at Big Star Buick GMC. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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4411 East Freeway

Baytown, TX

77521

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Showing 834 reviews

October 16, 2024

I took my truck in for normal routine maintenance and it had a couple of recalls. That was done properly and without a problem. I had also taken it in for a couple of other issues, and they weren't fixed. W More

by Rob G
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrea
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October 15, 2024

I found this dealership every thing my idea of service department should be and more More

by normancowins0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Pierre II
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October 15, 2024

Service with a smile that was efficient. They took care of a recall I was my aware of. As a busy mom of 3 growing boys I’m truly grateful for how they put our safety forefront More

by orgirl25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin 5 stars , Anthony Jordan
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October 14, 2024

Sales staff was extremely helpful in helping me select the right vehicle and achieve the best price More

by Cody
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon
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October 14, 2024

The dealership finance department dropped the ball on the financing and I had a hard time making sure my first payment was made on time. More

by debrahubert2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Pierre II
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October 12, 2024

I was treated with courtesy and work was completed in a mannerly time. My service rep was very courteous and helpful More

by V44BRUCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the service person’s name
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October 12, 2024

It is Hard to get an appointment. Staff is not helpful when I have concerns. More

by pamslmsw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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October 12, 2024

The representative was professional and very supportive during my time at the shop. Keep me updated during the visit. More

by donwwalkerjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Rowles
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October 10, 2024

This dealership is great with amazing employees and great customer service. They care about their customers More

by zackd02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Bohanon
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October 10, 2024

Great customer service. I had to get new equipment installed in my new vehicle, Vincent one of the salesman met me half way with a loaner vehicle and drove my truck to get t More

by tctweek
Recommend Dealer
Yes
Employees Worked With
Vincent Pierre II
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