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Big Star Buick GMC
Baytown, TX
820 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 820 reviews
March 11, 2021
Im very confused because they advertise a Yukon on Excellent price, but when I work on deal with salesman they try to charge me aftermarket stuff, just to make extra money on this deal, since we start Excellent price, but when I work on deal with salesman they try to charge me aftermarket stuff, just to make extra money on this deal, since we start working on that deal they try to force me to buy that stuff, service agreement, service coupons, all weather mats, wheel lock, etc increasing the price for about 3,000.00 dlls (prices over they advertised on accessories with installation ) they never give me the option to refuse or remove that stuff from the price, they don't have disclosure on price advertising telling to customer about that practice, its legal, its fair for us as customers, I understood the window tint and wheel locks maybe they al ready installed, I spoke with sales manager different salesman but every one say the same thing, all dealerships work like that. VERY DISAPPOINTED!!!, and they run my credit a lot of times trying to doing their deal with their banks, no matter that I already had my bank approval, no matter that they run my credit on the next 3 days trying to doing what? I don't know, they already knew that I have the best deal with my bank. they prefer to lose a customer and earn more profit!!! More
by Mario
Employees Worked With
William, Westley
February 07, 2021
Very customer orientated, fast but great service! Took me about 3 hours to test drive 4 cars and walk out with my favorite! Salesmen were not pushy or overbearing at all! Loved my experience here, will for s about 3 hours to test drive 4 cars and walk out with my favorite! Salesmen were not pushy or overbearing at all! Loved my experience here, will for sure be back! More
by n_vollert
Employees Worked With
Damon and Miki
January 24, 2021
Went to trade in my vehicle to Baytown GMC Buick, had a price in writing, when I arrived the manager said there was something wrong with the air conditioner & would not honor the trade in value Brought th price in writing, when I arrived the manager said there was something wrong with the air conditioner & would not honor the trade in value Brought the car to the Ford Dealership, had the air conditioner checked out, nothing was wrong with it, not even the least bit low on freon The manager flat our lied to me trying wo weasel out on the trade in value DO NOT GO TO THIS DEALERSHIP THE MANAGER WILL ONLY LIE TO YOU & WELCH OUT ON EVEN A WRITTEN DEAL!!!! More
by Concerned Buyer
Employees Worked With
Horrible Manager
January 12, 2021
Great service. They are awesome here. They were able to help me get great financing. From sales to finance, professional and wonderful service from all. help me get great financing. From sales to finance, professional and wonderful service from all. More
by Kimbog521
Employees Worked With
Jose Moreno
January 05, 2021
I just recently bought a car from Crystal Golden and I couldn’t be more happy with my Purchase Crystal understood my concerns and made my car buying easy and fast. couldn’t be more happy with my Purchase Crystal understood my concerns and made my car buying easy and fast. More
by Gloriacalderon27
Employees Worked With
Crystal Golden
September 07, 2020
Friendly, fast and efficient dealership.I did not know Friendly, fast and efficient dealership. I did not know which vehicle I wanted, My salesperson VP showed me all of the Buick’s until we found the p Friendly, fast and efficient dealership. I did not know which vehicle I wanted, My salesperson VP showed me all of the Buick’s until we found the perfect vehicle for me. Bert in finance did an excellent job getting me a low interest rate and and helped me choose the best options for my new ENCORE GX. Thank you Baytown GMC/Buick Janet More
by Babygirl
Employees Worked With
Bert Sadler, Vincent Pierre II
June 01, 2020
First truck to ever buy and it was a Great experience. Great service and very smooth. Nice people all across the board. Thank you for a nice truck Great service and very smooth. Nice people all across the board. Thank you for a nice truck More
by Romeo3ramirez
Employees Worked With
Shaun C. Holmes
