Big Star Buick GMC

Do not use this dealership! I was called by the dealership to bring my truck in for recall work, the service people were not very friendly in the morning, They didn't seem very I was called by the dealership to bring my truck in for recall work, the service people were not very friendly in the morning, They didn't seem very happy and appeared to want to be somewhere else. Now, I get endless fliers iin the mail, and unsolicited phone calls and mail requesting me to trade in my truck that is only 4 years old. I have requested that my name, number, email and address be removed, yet they continue. Do not go here, unless you want to be relentlessly bothered and your mailbox full for the rest of your life. More

Terrible customer service Unbeleivably bad at dealing with unhappy customers. I still cannot believe they would not even let me finish speaking. Their mission statement is comi Unbeleivably bad at dealing with unhappy customers. I still cannot believe they would not even let me finish speaking. Their mission statement is comical when compared to their actions. Terrible experience. I will never again be associated with this organization, and I may not even buy another GM product, due to the lack of respect for customers shown to me by the general manager. More

Blatant dishonesty I verified an advertised price on Autotrader by phone and was told that there also were new rebates this month thst would cover dealer fees in the amo I verified an advertised price on Autotrader by phone and was told that there also were new rebates this month thst would cover dealer fees in the amount of $1,500. Kelton knew that l was driving 3 hours to meet him. When l arrived, he gave me a price that was about $5,000 more than discussed by phone for that stock number. More

Awesome employee Darwin took care of us, in getting us, a great vehicle in a timely manner. His attitude is awesome. If you go, ask for Darwin, and tell him Krista sen Darwin took care of us, in getting us, a great vehicle in a timely manner. His attitude is awesome. If you go, ask for Darwin, and tell him Krista sent you. Thanks More

Service on my gmc 1 ton Hey guys let you know how it turns out my truck been in service since Sunday Jan 14 had it towed there 2015 model first time ever in shop for a probl Hey guys let you know how it turns out my truck been in service since Sunday Jan 14 had it towed there 2015 model first time ever in shop for a problem seems to be fuel I will write a review good or bad . More

Buying experience Vincent was patient and answered all my questions and provided the information I asked for in a timely manner. I appreciated this since I shopped on Vincent was patient and answered all my questions and provided the information I asked for in a timely manner. I appreciated this since I shopped on the internet. Other dealers did not want to answer questions over the phone and wanted to come in to the dealership before giving out and details or talking price. More

Thankful for Tim Znidarsic in the Service Dept My 2006 Buick LaCrosse had been stolen and was brought to the dealership with the steering column damaged and no key. I was very concerned that due to My 2006 Buick LaCrosse had been stolen and was brought to the dealership with the steering column damaged and no key. I was very concerned that due to the age of the vehicle and the damage that the parts may not even be found. With patience and Tim Znidarsic my service rep at Baytown GMC Buick my car was repaired with a new key and a great relief. Tim also made sure my car was safe to drive and needed maintenance was done. Oil change, new battery, both rear windows in my car would not stay closed and were repaired leaving me no further concern of my windows being left down. Tim made sure the brakes were in good shape and that my car would be safe to drive on the road. I’m grateful to Tim for understanding Without these repairs that I would not have transportation. When I’m able I will return to purchase my next vehicle at Baytown GMC Buick because their not just a business selling and repairing cars they reach out to the needs of each individuals to see that they have transportation at an affordable rate that fits the customers income. Thank you so very much. I’m on the road again😀 More