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Big Star Buick GMC
Baytown, TX
834 Reviews
We are Big Star Buick GMC. You might expect a car company’s top priority to be cars, but not at Big Star Buick GMC. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 834 reviews
January 05, 2021
I just recently bought a car from Crystal Golden and I couldn’t be more happy with my Purchase Crystal understood my concerns and made my car buying easy and fast. couldn’t be more happy with my Purchase Crystal understood my concerns and made my car buying easy and fast. More
by Gloriacalderon27
Employees Worked With
Crystal Golden
September 07, 2020
Friendly, fast and efficient dealership.I did not know Friendly, fast and efficient dealership. I did not know which vehicle I wanted, My salesperson VP showed me all of the Buick’s until we found the p Friendly, fast and efficient dealership. I did not know which vehicle I wanted, My salesperson VP showed me all of the Buick’s until we found the perfect vehicle for me. Bert in finance did an excellent job getting me a low interest rate and and helped me choose the best options for my new ENCORE GX. Thank you Baytown GMC/Buick Janet More
by Babygirl
Employees Worked With
Bert Sadler, Vincent Pierre II
June 01, 2020
First truck to ever buy and it was a Great experience. Great service and very smooth. Nice people all across the board. Thank you for a nice truck Great service and very smooth. Nice people all across the board. Thank you for a nice truck More
by Romeo3ramirez
Employees Worked With
Shaun C. Holmes
April 14, 2020
ONLINE PRICES ARE FALSE CLASSIC BAIT AND SWITCH ON PRICING While searching for a new 2020 Acadia SLT I found Baytown GMC Buick listing pricing on Autotrader and their website. I contacted sales at the dealersh While searching for a new 2020 Acadia SLT I found Baytown GMC Buick listing pricing on Autotrader and their website. I contacted sales at the dealership through there website and began asking about the vehicle. As I live a good 2 hours from the dealership I first asked Vincent Pierre to confirm the price listed on the website is accurate. After hours of him "calculating" pricing he returns a price that is 5k higher than listed on there website. They claim its dealer add-ons for wheel locks, tint and paint protection. A very old school trick dealers commit to perform a bait and switch on pricing. Luckily they lost my sale without me leaving my home. More
by Cbar
Employees Worked With
Vincent Pierre II
March 24, 2020
Patrick sales Mgr was very friendly and helpful, he transfer my call with the best sales agent Milton Martinez. They both work together to make the purchase fast and I walk there with my new 2020 Acadi transfer my call with the best sales agent Milton Martinez. They both work together to make the purchase fast and I walk there with my new 2020 Acadia. I am coming back soon to purchase a truck for husband. Thank you Patrick and Milton! More
by Bigh
Employees Worked With
Milton Martinez and Patrick
August 28, 2019
Definitely! I would recommend this service center to anyone! My time spent here was excellent! Great service and friendly people! The atmosphere was inviting and comfortable. I waited in the lobby area and was a My time spent here was excellent! Great service and friendly people! The atmosphere was inviting and comfortable. I waited in the lobby area and was able to get some work done as well. More
by Kimbeilfuss
Employees Worked With
Joey Bolton, Nino Bonsignore, Barry Stephens, Jose Carranza, William Donaldson, James Lavergne, Claudia Duarte, Marvin Driver III, Richard Drews
August 09, 2019
Great Buying Experience Everyone was very pleasant and professional, process was quick and easy. Would recommend to friends and family members, Will be back to purchase our n Everyone was very pleasant and professional, process was quick and easy. Would recommend to friends and family members, Will be back to purchase our next GMC More
by Baytown gmc buyer
Employees Worked With
Archie and Janet, Scott Tibbitts
July 29, 2019
Best ever I'd been looking for an SUV so some time now. And heatd alot if crazyness. But we to Baytown GMC and meet Nicole. I was able to get the truck i need a I'd been looking for an SUV so some time now. And heatd alot if crazyness. But we to Baytown GMC and meet Nicole. I was able to get the truck i need and ended up with truck of my dresms to fit my family needs. Thank you!!! More
by Derek1223
Employees Worked With
Nicole Donaldson
July 11, 2019
Poor service Don't buy your next vehicle here. They are not equipped to process your loan in a timely manner. We showed up at 5:15pm to sign paperwork. We were tol Don't buy your next vehicle here. They are not equipped to process your loan in a timely manner. We showed up at 5:15pm to sign paperwork. We were told it would be quick. 3 hours later, we were finally invited to the finance office to sign, however it was another 20 minutes before there was even anything, paperwork wise, to look at, much less anything to sign. The funny thing was that we did our loan application the night before and we had been already been approved for the loan. They are severely short staffed and under equipped. 3 1/2 hours later, still no car and about to walk out the door. We were lied to numerous times being told certain things were free, but they were not! Numerous people were disrespectful and they had so little regard for our time or comfort. This dealership doesn't deserve the 1 star I was required to give. More
by Cindy123
Employees Worked With
Chris Jackson, Eliud Lopez, Janet Cousins,
