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Big Star Buick GMC

Baytown, TX

Overview
Reviews
4.2
834 Reviews
We are Big Star Buick GMC. You might expect a car company’s top priority to be cars, but not at Big Star Buick GMC. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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4411 East Freeway

Baytown, TX

77521

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Showing 834 reviews

October 10, 2024

Alex at big star provided us with an exceedingly welcoming and relaxed buying experience. He was incredibly knowledgeable and was able to answer any questions that we had with great detail. He ensur More

by Tammymckenzie04
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Rivera
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October 09, 2024

I definitely recommend Joe Worley, he got me into a new car and the wait time was minimal, he applied my discounts, took a pic of me and my new baby Buick, and sent me on my way. They were also efficient i More

by KAYLEEGIBSON21
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Worley, Madison Spencer
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October 08, 2024

The car came with two rear tires that had plugs in them and bad tire sensors. More

by Darian
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Purchase Time
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Recommend Dealer
No
Employees Worked With
Ricardo Gallaga
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October 07, 2024

Service rep Andrea was very helpful and polite. Answer all my questions and kept me posted on status of my vehicle. Highly recommend this service department. More

by KCHENEVERT1
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Recommend Dealer
Yes
Employees Worked With
Andrea Rowling
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October 04, 2024

Pleasant and very accommodating. Efficient. the car wash great. a mix up on tire rotation... More

by juliamknsd2b
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Recommend Dealer
Yes
Employees Worked With
Joey Bolton
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October 04, 2024

They handled my issues and handled it in less time than anticipated. Very friendly as well. More

by Dedeshearer
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
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October 04, 2024

I am assisted in reasonable time even though they are very busy with others at times. More

by RICHARD@MEPSALES.US
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Dustin, Andrea and Joe
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October 03, 2024

Greg and the financial officer (I forget his name) that finished out the buying process were both great, treated me well and got me exactly what I wanted, didn't try to push more sales on me that we both k More

by koe_d
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg
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October 02, 2024

I had great customer service at Big Star. I went there for a recall on my Buick envista, they corrected the problem within an hour! More

by rachel-ashley
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Recommend Dealer
Yes
Employees Worked With
Jose Mora
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October 02, 2024

Always happy with service I get at this dealership. Very courageous and helpful. Great job. More

by DWHX65
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jose Carranza
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