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Big Star Buick GMC
Baytown, TX
834 Reviews
We are Big Star Buick GMC. You might expect a car company’s top priority to be cars, but not at Big Star Buick GMC. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 834 reviews
March 19, 2016
Experience I went later in the evening to buy a SUV and was meet with nothing but eagerness to help me in my endeavors and after a little while I got what I wan I went later in the evening to buy a SUV and was meet with nothing but eagerness to help me in my endeavors and after a little while I got what I wanted and a great price on top. Definitely go there for the customer service. More
by gg4
Employees Worked With
Luis Gallardo, Jose Carranza
March 07, 2016
Fast service reasonable pricing! Very friendly and courteous Hector was always checking on me! Customer areas were clean and coffee was good! They took good care o reasonable pricing! Very friendly and courteous Hector was always checking on me! Customer areas were clean and coffee was good! They took good care of me! More
by Cheryl
Employees Worked With
Hector Rendon
February 29, 2016
It was great as always. I had a great experience with your dealership. This is the 8th car we have purchase with Barry Stephen. He has always made our visit happy and great. I had a great experience with your dealership. This is the 8th car we have purchase with Barry Stephen. He has always made our visit happy and great. Thank you so much for helping me get my dream car. Thank for the service and great place to visit. Thanks you Mr. Vincent Pierre for your good service. More
by monica1
Employees Worked With
Barry Stephens, Vincent Pierre II
January 23, 2016
Exceptional Professional sales staff was quick to offer the vehicle I was in the market for and offer a price that was resonable and got the vehicle serviced and Professional sales staff was quick to offer the vehicle I was in the market for and offer a price that was resonable and got the vehicle serviced and ready to go. More
by Royce
Employees Worked With
Mauriceo, Barry Stephens
December 30, 2015
Good people and price No pressure from sales and a lot of good trucks in stock. Close to my office and reasonable. Knowledgeable staff and will recommend to my friends and No pressure from sales and a lot of good trucks in stock. Close to my office and reasonable. Knowledgeable staff and will recommend to my friends and family. More
by GraySierra2500
Employees Worked With
Vu Tran
October 21, 2015
Simply Better Best place ever!!! Working with Andy Tiwari on repairs is great John was easy to deal with for Loaners..........:).............Baytown GMC Buick best Best place ever!!! Working with Andy Tiwari on repairs is great John was easy to deal with for Loaners..........:).............Baytown GMC Buick best dealer in town More
by Annanjoey
Employees Worked With
John Patrick
March 21, 2015
Awful Worst car buying experience. 5 weeks and my trade is still NOT paid off!!! Hassle to speak with a live person always voicemail no call back Worst car buying experience. 5 weeks and my trade is still NOT paid off!!! Hassle to speak with a live person always voicemail no call back More
by Slcm
Employees Worked With
Colin
December 17, 2014
Recalls and serivice I took my 2009 Acadia to have 3 recalls taken care of. While there I was told that it needed the timing chain recall done again for a second time. I a I took my 2009 Acadia to have 3 recalls taken care of. While there I was told that it needed the timing chain recall done again for a second time. I asked why and was told because GM sends poor parts and I did not use synthetic oil in the car. I was never told to use that oil. After the car being there 5 days I got it back and it ran terrible. I took it back the next day and was told it needed front struts. They were so rude they would not even drive the car to understand what i was talking about. There was no problem with that before I took it in. During questioning the service manager he was very rude and told me all the problem with be car was because of me. This car only has 70,000 miles. I would never take my car back to dealership or buy another GMC product. There is no reason a car with 70,000 miles should have 5 recalls done and need major front end work. Very disappointed in this dealership. More
by r.wilson
Employees Worked With
Andy Tiwiri
July 16, 2014
Thomas gave us a great, no pressure, deal when we pulled up, Mr. Mc Kinney greeted us at the door, he was nice and patient with us and gave us options. He was an outstanding salesman any custo when we pulled up, Mr. Mc Kinney greeted us at the door, he was nice and patient with us and gave us options. He was an outstanding salesman any customer would be pleased to have him, great job Thomas More
by rsmcnelty
Employees Worked With
Thomas McKinney
August 18, 2012
I am very happy with my new GMC and am very grateful to Geraldo Cortez (salesman) and Cheryl Bebee for all of their attention and help. Their service was excellent. Geraldo Cortez (salesman) and Cheryl Bebee for all of their attention and help. Their service was excellent. More
by agarcia565656
Employees Worked With
Geraldo and Cheryl
