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1,285 Reviews of Big Star Cadillac - Service Center
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July 13, 2025
The wait was long but they were very busy that day But the service was good the service was good More
by Bayapp1
Verified Customer
July 12, 2025
Professional and prompt Process was easy, the people were kind and the dealership was clean. kind and the dealership was clean. More
by ursula.burns
July 12, 2025
Big Star treats you like family from the time you drive into the service department until your vehicle is brought back to you washed and clean. into the service department until your vehicle is brought back to you washed and clean. More
by Vernon
Employees Worked With
July 11, 2025
Ainsley is an awesome advisor. She’s great everytime I come in to get service. She’s great everytime I come in to get service. More
by nakia1985
Employees Worked With
July 07, 2025
The level of service I received at Big Star Cadillac was exceptional and exceeded my expectations. The way they communicate regarding the work detail was amazing. exceptional and exceeded my expectations. The way they communicate regarding the work detail was amazing. More
by SWHITFIELD2012
Employees Worked With
July 03, 2025
Very professional, easy to get in and out, always keeps me up to date on the status of my vehicle when being serviced. I recommend this dealership to everyone. This is my 3rd Cadillac. I’m a very happy cus me up to date on the status of my vehicle when being serviced. I recommend this dealership to everyone. This is my 3rd Cadillac. I’m a very happy customer. More
by savannah_denisebaker
Employees Worked With
June 30, 2025
Isaiah made the process smooth. Isaiah me updated with the process and information.Great person to work and talk with Isaiah me updated with the process and information.Great person to work and talk with More
by GUAJARJE
June 30, 2025
Bobby went above and beyond. I can’t say enough about how kind he was. I needed someone with compassion as we navigated this. His communication was remarkable and he was so helpf I can’t say enough about how kind he was. I needed someone with compassion as we navigated this. His communication was remarkable and he was so helpful. More
by ashleyolive09
Employees Worked With
June 30, 2025
I have tried to get my car fixed on multiple occasions, and it was returned to me in poor condition with the same problems present. I can understand the first and second maybe a third time for a difficult and it was returned to me in poor condition with the same problems present. I can understand the first and second maybe a third time for a difficult problem, but my experience was less than satisfactory. Communication regarding the status of my car Would be more than a week between updates and this is hard to understand. When I receive my car, it appeared to still be dismantled. The windshield had oil where the mechanic worked in its vicinity and trash was left in the backseat. Multiple screws were left missing in the engine compartment, hood latch not properly secured and this was not addressed after Making it apparent. There is much to improve on at Big Star. More
by DKBOYER2000
June 29, 2025
Excellent service! Service advisor was great and very helpful. The repair was done in a timely manner. Service advisor was great and very helpful. The repair was done in a timely manner. More
by Jqmart18
Employees Worked With
