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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,259 Reviews

1,259 Reviews of Big Star Cadillac - Service Center

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May 30, 2025

Ainsley is great to deal with. Always professional and courtesy. A great employee to deal with! More

by ROBCOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025

Ainsley goes above and beyond always making sure that the customer is taken care of and if something goes wrong she makes sure it’s corrected. More

by Elisjr3092
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zulfiqar Choudhry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wiem Head
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025

Love Big Star! Love Brian my concierge! Love Kevin Sales Manager?????? Big Star Rocks! Love Big Star?????? More

by Jayneedison
Recommend Dealer
Yes
Employees Worked With
Lee Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee Velazquez
May 30, 2025 -

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

May 29, 2025

They left off 1 lug nut off my tire. They did not reset my sensors. They also rotated my tires with a nail in it and did not tell me More

by Jennarmistead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Big Star Cadillac responded

We are very sorry to hear about your recent experience and sincerely apologize for the issues you encountered. It's clear we fell short of our own standards and your expectations. Leaving off a lug nut, failing to reset your tire sensors, and rotating a tire with a nail in it without informing you are serious oversights. This is not the quality of service we aim to provide, and we understand your frustration. We would like to make this right. If not already addressed, please contact me directly at vtrevinojr@bigstarcadillac.com at your earliest convenience so we can address these concerns immediately and ensure your vehicle is safe and properly serviced. We appreciate you bringing this to our attention. Vennie Trevino, Service Director.

May 25, 2025

Excellent service and my salesman was easy to deal with. Honesty and integrity define Big Star Cadillac. More

by gregvboyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Paniagua
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

May 25, 2025

Mr Jose Teran was very helpful in both of my visits. He arranged for a driver to my home and pickup during both visits. He understood reason for my visits and delivered excellent service. I would apprec More

by HBANDDKPOWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

May 25, 2025

Bobby is an amazing Service Advisor! Ha has always taken care of our vehicles needs and getting our vehicles in and out of service in a reasonable and timely manner. He has been our serv More

by CLOZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Sonnier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

May 25, 2025

Great employees working at this dealership. Excellent service and good customer care. Isaiah is the best providing assistance and guidance during process. More

by DAGOMENDOZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

May 22, 2025

The arrival and the attention to details was great customer service. I purchased my 2024 GMC Denali from Big Star GMC in Baytown and they could learn something from your their customer service. The More

by Fhinojosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

May 22, 2025

Ansley goes over and beyond for her customers and I have never had a service rep treat me or take care of me they way she has. More

by SANDRAMLB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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