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Ainsley Roark
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Ainsley Roark
Service Consultant
Big Star Cadillac
18100 Gulf Freeway, Building B
Friendswood, TX 77546
160 Reviews
160 Reviews
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160 Reviews of Ainsley Roark
April 22, 2024
My high school friend Lisa V. , is the best sales person and Ainsley is the best service rep. , is the best sales person and Ainsley is the best service rep. More
by Blackeb99
Verified CustomerOther Employees Tagged: Lisa Velasco, Jose Suarez
Helpful 
April 20, 2024
Mark Mauricio was amazing and an absolute pleasure to work with!! His kindness, hospitality, and attention was unmatched! If we could give him more than a 5 star review, we would!!! Big Star Cadillac is work with!! His kindness, hospitality, and attention was unmatched! If we could give him more than a 5 star review, we would!!! Big Star Cadillac is lucky to have him! We will absolutely buy our next Cadillac from him! More
by tdeason8806
Other Employees Tagged: Mark Mauricio, Daniel Wood
April 16, 2024
I never leave reviews but because of one employee and her great customer service im here to leave a review. I took my wifes suv in for a oil change and to service a problem we have been experiencing. Karah a great customer service im here to leave a review. I took my wifes suv in for a oil change and to service a problem we have been experiencing. Karah and her great customer service was able to create a work order ticket and take my wife’s truck in despite not having a appointment. Karah asked what i was needing done to the truck. She said that what I went in for was a easy job and she assured me that the truck would be ready by end of day. Karah reached out to me once sthe vehicle was ready. She had not only made sure my wifes truck was serviced correctly she had it washed and ready for pick up. Karah has great customer service and passion for what she does. Im not a fan of the cadillac service department but aslong as Karah works there I will be taking my truck in for service. More
by Mpr
Other Employees Tagged: Jeff Dial, Karah Gonzales
April 12, 2024
Angelika Felix, Ainsley/Svc, J Rodabaugh M Pierce Stunning Team Cream of the Crop! Johnson’s Pierce Stunning Team Cream of the Crop! Johnson’s More
by emjljj@att.net
Other Employees Tagged: Mike Pierce, Keith Mujica, Angelika Felix , J Rodabaugh
April 03, 2024
We dropped off our vehicle with issues that would need investigation, before proceeding. Our expectation was that we would hear back that afternoon, or possibly the following morning. I finally had to cal investigation, before proceeding. Our expectation was that we would hear back that afternoon, or possibly the following morning. I finally had to call back on the 3rd day to follow-up myself. One of our service items was to have the sunscreen (the covers the sunroof) replaced. When we arrived to pickup the car, there were dirty handprints all over the new sunscreen. Many handprints, and very obvious. Ainsley went out with some cleaner, intending to tidy it up herself, only to realize that the task was bigger than that, and it needed to go back into service. With all we had done, the bill totaled over $3.3k. A discount was applied to one of the service items (transmission flush) but it sure felt like the overall discount, on the total bill, could have been more. More
by OZKNOZZ
March 30, 2024
Big Star cadillac offers great customer service. My service provider Ainsley always get the job done for me . My service provider Ainsley always get the job done for me . More
by miss.sims100
Other Employees Tagged: Daniel Wood
March 27, 2024
I found the service consultants to be under staffed. We received no updates on progress of our vehicle. I called to inquire on when our car would be ready. I received no call back after two inquiries. We received no updates on progress of our vehicle. I called to inquire on when our car would be ready. I received no call back after two inquiries. More
by JACKSON.T2011
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