Big Star Cadillac - Service Center

Bringing my vehicle in for an oil change and tire rotation service was a breeze. Check in my service rep, Bobby Miller, was seamless and I was able to work remotely in the waiting area of the servic rotation service was a breeze. Check in my service rep, Bobby Miller, was seamless and I was able to work remotely in the waiting area of the service department. More

Lee made the entire experience smooth Lee kept me informed. He was extremely pleasant. Customer service skills are the best I've experienced at Cadillac. informed. He was extremely pleasant. Customer service skills are the best I've experienced at Cadillac. More

Good customer service, Lee provided a exelent service and had all the answers, definitely coming back. had all the answers, definitely coming back. More

Albert’s customer service was spectacular as it has always been. Great staff support. Unfortunately can’t say the same about GM service policy but that’s okay. Not too happy that only can replace parts always been. Great staff support. Unfortunately can’t say the same about GM service policy but that’s okay. Not too happy that only can replace parts rather than system but that is just new normal possibly. More

Salespeople were very attentive and responsive. They were very professional in ever aspect of the purchase. They were very professional in ever aspect of the purchase. More

The service was good. Everyone was pleasant and very accommodating. I took one star off because the service was slow. The service team was slow with getting back to me abo Everyone was pleasant and very accommodating. I took one star off because the service was slow. The service team was slow with getting back to me about what was going on with my vehicle and I didn’t receive my vehicle until a week after I was told it would be complete. Ive had the same issues with another service center which is why I switched. Thankfully I was given a loaner vehicle which was always an issue at the other service center. Overall, I will return the next time my vehicle needs servicing. More

Clear communication of the problem and solution. Quick and thoughtful service. Worked to find a date and time that fit my schedule. Quick and thoughtful service. Worked to find a date and time that fit my schedule. More

Pleasant staff who provided support and a timeline for the cars inspection which was completed on time, clean waiting area & restrooms the cars inspection which was completed on time, clean waiting area & restrooms More

Paid almost $400 for new key fob. I did not think my two 4 year old key fobs were the issue. It still has intermittant no key fob detected. Wrote email to V. Trevino explaining situ I did not think my two 4 year old key fobs were the issue. It still has intermittant no key fob detected. Wrote email to V. Trevino explaining situation regarding my dissatisfaction. Did not hear back from him. I would have liked to discuss the issue further. More

I had problem with my sunroof opening on its own 3 times and at cost of over 5000 between my insurance and out of pocket.Not a good feeling on your product. Isaiah was extremely helpful and listened to my c and at cost of over 5000 between my insurance and out of pocket.Not a good feeling on your product. Isaiah was extremely helpful and listened to my concerns but he can't take service orders and do the repairs. More