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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,286 Reviews

1,286 Reviews of Big Star Cadillac - Service Center

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August 28, 2023

I am extremely pleased with the Quick and easy process , parts were ordered and within few days I received a call that the parts were ready, I had an appointment scheduled for installation. It was done with More

by MUHAMMAD.AB1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 28, 2023

The service was really good. When I am ready for another car with will go to Big Star Cadillac. More

by CORMIER08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 28, 2023

Efficient friendly and fast,! Drove us to the Baybrook Mall and picked us up when we called! More

by ROSEC1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJeff zzDial
Aug 29, 2023 -

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 27, 2023

I got in and out in about 30 minutes for an oil change and tire rotation. First time that has ever happened there. More

by CJORDAN530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzKarah zzGonzales
Aug 28, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 26, 2023

Jeff always does an amazing job at getting my vehicle serviced in a timely manor. If it needs to get something other than regular maintenance done, he always calls and gives me an estimate. Great at comm More

by JOSIE77546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Aug 28, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

August 26, 2023

Everyone is very friendly and nice . Sometimes I just stop by and visit them and check out the new vehicle. More

by vjac1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amelia Gulli, zzJeff zzDial
Aug 28, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 25, 2023

Convenient, easy and respected my time. They gave e me an approximate time and delivered before the estimated time. More

by ALEX S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 25, 2023

Lisa Velasco always, always takes great care of our needs. She communicates with us when our vehicle is ready and is such a great pleasure to work with. More

by SUZANNE.SEALE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzKarah zzGonzales
Aug 25, 2023 -

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 25, 2023

Very nice people and excellent service, along with a well appointed waiting room made for a comfortable visit. More

by debbiemallettangel
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

August 25, 2023

Bobby Miller provided excellent and timely service. He was aware of my account and insured I received service that I had previously paid for. More

by pjack0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Big Star Cadillac responded

Hi! We are very happy that our Bobby provided you with such a positive experience! I would love to hear from you directly to learn what we could have done better to provide a 5-Star experience. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

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