Lisa Velasco
Lisa Velasco at Big Star Cadillac
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Lisa Velasco

Certified Sales Professional

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.9
51 Reviews

Dealership Experience

8 yrs

Industry Experience

35 yrs

Languages Spoken

English English

Spanish Spanish

4.9

51 Reviews

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51 Reviews of Lisa Velasco

April 22, 2024

Dealership Rating
Employee Rating

My high school friend Lisa V. , is the best sales person and Ainsley is the best service rep. More

by Blackeb99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark, Jose Suarez

Apr 22, 2024

Big Star Cadillac responded

Thank you for your business and your review!

April 12, 2024

Dealership Rating
Employee Rating

Lisa was very helpful in our decision-making process all personnel at the dealership. Were courteous, professional service!! More

by mrs.wilburn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Mujica

Apr 12, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

March 05, 2024

Dealership Rating
Employee Rating

My overall experience was very professional and enjoyable the customer service was excellent! Lisa was Top notch!! More

by NTONY9679
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 06, 2024

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

March 04, 2024

Dealership Rating
Employee Rating

Lisa was friendly, approachable and very knowledgable, great service provided by the dealership. A special mention to the person who patiently set up our vehicles. More

by bill.sloane1
Recommend Dealer
Yes

Other Employees Tagged: Keith Mujica, Raven Rasberry

Mar 05, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac

February 27, 2024

Dealership Rating
Employee Rating

Lisa was a very professional and an outstanding sales associate. She's very knowledgeable. Very appreciate for her assistance. More

by amberscott1988
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Pierce

Feb 28, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

February 21, 2024

Dealership Rating
Employee Rating

Friendly, efficient and were prepared to do a deal, special mention to Lisa who was the reason we came back to the dealer. More

by bill.sloane1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 22, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

February 07, 2024

Dealership Rating
Employee Rating

I purchased a used car and was sent with a loaner so that cosmetic touch ups could be addressed. After me making contact and demanding it be delivered to me after waiting an entire week, ZERO of the touch up More

by JBLOODSWORTH1223
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Iriam Diaz

Feb 08, 2024

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-Star experience with us, Lisa will be reaching out to you to review the details with you and address any concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

February 02, 2024

Dealership Rating
Employee Rating

No hassle, very professional purchase of our leased 2020 XT 6. Lisa and staff did a great job. No complaints More

by TERRY.PEIL01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Teran

Feb 02, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 14, 2024

Dealership Rating
Employee Rating

Making me feel welcome and comfortable upon entry and even while outside on the lot greeted and welcomed by amazing staff. More

by hparker497
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kelly Wilson, Ainsley Roark

Jan 15, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

January 11, 2024

Dealership Rating
Employee Rating

Great service but I still have a few questions about maintenance and payment account number More

by hparker497
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 12, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac! We will have Lisa contact you.

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