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Jose Teran
Jose Teran at Big Star Cadillac

Jose Teran

Service Advisor

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.6
131 Reviews
4.6

131 Reviews

Write a Review

Dealership Experience

1 yr, 1 mo

Industry Experience

9 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

131 Reviews of Jose Teran

April 22, 2024

Dealership Rating
Employee Rating

Shout out to Bobby in Service in Webster. he was awesome taking care of my SUV More

by sailing007
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Pierce, Phillip Connor, Bobby Miller, LeAnna Kerr, Daniel Wood

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Apr 26, 2024

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

April 15, 2024

Dealership Rating
Employee Rating

Jose at Big Star delivers great and timely service. Even the techs recognize you when you come in and take care of your needs. More

by tnmayer
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Apr 16, 2024

Big Star Cadillac responded

Thank you! We are truly humbled by your kind words.

March 31, 2024

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Jose we quick to communicate and kept me updated through out the repair of my vehicle. More

by GM22
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Workmanship
Service Time
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Recommend Dealer
Yes
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Apr 01, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

March 14, 2024

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Employee Rating

The service advisor provided the information I needed understand my first visit. He offered me assistance to ensure I was comfortable during my wait time. More

by gretawilson2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Gonzalez

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Mar 15, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

March 09, 2024

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Employee Rating

Great dealer, Jose Teran is the best customer service representative always ready to assist and anticipate our needs. More

by alamomanuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 11, 2024

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

March 04, 2024

Dealership Rating
Employee Rating

Jeff and his service team are truly professional and take customer service to a higher standard. My car always comes back cleaner than I left it. They try hard to get me a rental. Big star is my dealership More

by DKBOYER2000
Recommend Dealer
Yes

Other Employees Tagged: Jeff Dial

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Mar 05, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

March 02, 2024

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Employee Rating

What a great service Jose is an excellent advisor thank you very much for all your help. More

by osorio_23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Mar 04, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

March 02, 2024

Dealership Rating
Employee Rating

I have done this 4 times already. I have done this 4 times already. I have done this 4 times aileady. More

by jmm2949
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zulfiqar Choudhry, Mike Pierce, Keith Mujica

Helpful 1
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Mar 04, 2024

Big Star Cadillac responded

Thank you!

February 29, 2024

Dealership Rating
Employee Rating

Jose was a delightful young man to deal with. He even came outside and re-did my seats for me because I had forgot how to. More

by ajotray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Mar 01, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

February 29, 2024

Dealership Rating
Employee Rating

Easy to book online and easy to work with and the waiting area was comfortable More

by dcjaschke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Feb 29, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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