Big Star Cadillac - Service Center

Ainsley was courteous and easy to work with. Dealership had coffee and a nice waiting area. Dealership had coffee and a nice waiting area. More

Communication across the departments was lacking; for example, I had brought my vehicle in for a recall (had been notified the part was in so I scheduled the appointment). When I brought in the vehicle, example, I had brought my vehicle in for a recall (had been notified the part was in so I scheduled the appointment). When I brought in the vehicle, the comment from Bobby was that the part would need to be ordered. When I picked up my vehicle, the person checking me out could not tell me exactly what all was done. She had to look up a code, or something to that nature. It seemed disjointed. More

After a minor issue, everything was great and everyone took great care of my car and handled this mishap. took great care of my car and handled this mishap. More

Service department has always been great to deal with. Sales department would not deal with me when I bought my last car. Sales department would not deal with me when I bought my last car. More

Excellent customer service is always provided by Lisa Velasco/Sales and Jeff Dial & Bobby Miller/Service, they are always super helpful and responsive! Velasco/Sales and Jeff Dial & Bobby Miller/Service, they are always super helpful and responsive! More

Fast and prompt service. Very helpful and professional. Would definitely return for all of my service needs. Very helpful and professional. Would definitely return for all of my service needs. More

Car runs better! Glad to have transportation back to my house and the pickup service to the dealership to get my vehicle instead of a loaner car. I really like this f Glad to have transportation back to my house and the pickup service to the dealership to get my vehicle instead of a loaner car. I really like this feature. More

Ainsley Is very pleasant, helpful. She’s very informative on what services are needed for my vehicle. She’s very informative on what services are needed for my vehicle. More

Brought in the Buick with a warranty issue and they were able to work me in and had the car ready when I needed it. Really fast and great service. Ainsley was very nice and helped out in every way. able to work me in and had the car ready when I needed it. Really fast and great service. Ainsley was very nice and helped out in every way. More

I think service department needs some work on informing customers about their status on their car. customers about their status on their car. More