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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Webster, TX

4.3
981 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours. We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
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15711 Gulf Freeway

Webster, TX

77598

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Showing 981 reviews

September 24, 2023

Good work and service except you didn’t rotate my tires so I was disappointed. More

by barberad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sky Dejohn
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2023

I’m never going back to this dealership. They are RIP off!!! I took my car to get service, when I received my vehicle the check engine light was on. They told me to bring it back on Monday b More

by Brandon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rolando
Oct 08, 2023 -

Brandon responded

I took my car to get service, when I received my vehicle the check engine light was on. They told me to bring it back on Monday because I picked it up before closing Friday. Upon returning it the service technician Rolando didn’t want to admit that it was a problem with my repair. They wanted to start a new claim on my extended warranty but the claim adjuster didn’t find any problem with my car. They did not install a part correctly and tried to make that a whole new issue. I’m glad I have a great extended warranty from Vision because if I didn’t I would’ve been charged twice for a repair that wasn’t completed correctly. I will be going to Ron Cater League City from now on. Big Star is a joke!!!

September 22, 2023

Mehma Baig was very patient and helpful for my needs. I was very impressed on how she allowed me to vent. She listened and handle the situation very well. Even after I got upset. So, she gets a 20 form m More

by VRODRIGUEZ11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mehma Baig
September 22, 2023

Great service from Ike, good communication and willingness to help fix the issue with our vehicle More

by blakethomas24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ike
September 22, 2023

Customer service was great, they explained the problem with the supply chain. They always do a good job. Communications need improvement. More

by mebyrd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rolondo
September 21, 2023

Everyone was professional, kind, attentive and truly cared about getting me the best deal. Very thankful! More

by Gabby.holliday65
Recommend Dealer
Yes
Employees Worked With
Zachary Taylor
September 20, 2023

Extremely happy with my purchase, I will most definitely be buying my next vehicle with big star again. More

by velozrita17
Recommend Dealer
Yes
Employees Worked With
Madison Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sky Dejohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared
September 19, 2023

Howard was my salesman and he showed me a few cars that I might be interested..I drove a Ford fusion se was really clean for a used car..they stayed in contact we me and treated me like a special customer..I More

by cherrieichel12
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Howard
September 18, 2023

Friendly Staff. They Did Everything I Ask For. Easy In Easy Out. The Shuttle Service Was Great. More

by STOREGOLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sky Dejohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2023

I am happy with my dealings with Big Star and Paul or Ike have helped me More

by john77581
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila and Ike Eisenring
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