Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

I put my Jeep in your shop 10/29/2024 for warranty repairs. I had to rent a car so that I could get to and from work while repairs were being made. It took your facility 2 1/2 weeks to complete my rep repairs. I had to rent a car so that I could get to and from work while repairs were being made. It took your facility 2 1/2 weeks to complete my repairs. The rental car cost me over $1,000! I explained how much the rental was costing me to my service advisor many times during the process. It fell on deaf ears. On top of all this, Big Star advertises that they have rental cars customers can use while repairs are being made. Only problem is, they NEVER have cars readily available. This is unacceptable. I know exactly what is being done. Jeep is trying to make it so difficult to get warranty repairs done in the hopes people will give up and pay out of pocket to get their vehicle back. Upon checking my vehicle in, I was informed my my advisor that the company my lifetime warranty is through is now under another company and they are taking up to 2 weeks to approve repairs. I WILL NEVER PURCHASE ANOTHER JEEP OR CHRYSLER VEHICLE AGAIN. I CAN ASSURE YOU OF THAT. More

I have a Jeep Commander 2007 for which I purchased a lifetime warranty that Mopar offered at that time. Dorena and Ike helped me repair the Jeep under warranty. Now Dorena and Ike are gone , and I can' lifetime warranty that Mopar offered at that time. Dorena and Ike helped me repair the Jeep under warranty. Now Dorena and Ike are gone , and I can't get my Jeep serviced. The new service manager seems to have an "I can't because " attitude and stops all efforts to help. More

The service rep that I had was very helpful and kept me informed through the repair that I needed to have on my vehicle through out the process. He was very up front about how long it would take and even w informed through the repair that I needed to have on my vehicle through out the process. He was very up front about how long it would take and even went into detail why. Most of my experiences have been just a drop off and we will call when it is ready. No realistic ETA. More

Was what I was expecting but Still waiting on gift card from test and purchasing vehicle. from test and purchasing vehicle. More

Great service and Jasmine was very helpful! Love this place and I recommend everyone I know to come here Love this place and I recommend everyone I know to come here More

I was in Austin for the weekend and was talking to Daniel my salesman , he worked every angle he could and got the sale in order , so I drove back to Houston and did the deal , overall he did a great job and my salesman , he worked every angle he could and got the sale in order , so I drove back to Houston and did the deal , overall he did a great job and got me what I wanted, he did a great job . More

Ram 2500 4x4 crew cab short bed. I am very pleased with this dealership have already recommended to friends. I am very pleased with this dealership have already recommended to friends. More

Very professional, extremely helpful and attentive in finding and providing the exact vehicle I was looking for. finding and providing the exact vehicle I was looking for. More

Mehma really made this experience great for me from start to finish! She was kind, knowledgeable, and not pushy. I really appreciated her! to finish! She was kind, knowledgeable, and not pushy. I really appreciated her! More

Cristal was wonderful to work with and her follow up was excellent. She made the experience getting my car fixed absolutely painless 😊 excellent. She made the experience getting my car fixed absolutely painless 😊 More