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Big Star Ford

Manvel, TX

Overview
Reviews
4.0
808 Reviews
We are Big Star Ford. You might expect a car company’s top priority to be cars, but not at Big Star Ford. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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17717 South Fwy

Manvel, TX

77578

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Showing 808 reviews

July 15, 2026

Took my truck for tire service twice and both times they took the caps off and never put them back on spoke with the services tech and service manager about the issue and BOTH has not gotten back to me. More

by rstanburry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Technician who did my tires
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Jul 20, 2026 -

Big Star Ford responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Tony Gomez, General Manager tgomez@bigstarford.com

July 14, 2026

Zach was able to take care of my battery replacement very quickly and professionally. Thanks! More

by abel.sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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July 13, 2026

It was easy to make an appointment, and my service technician (Irma) made me her top priority while checking in my vehicle and kept me updated throughout the time my truck was in the shop! Great custo More

by msampson101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irma (in Service)
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July 07, 2026

This dealership does not offer any customer service. When you walk in there can be many people waiting and it takes a long time to get help. The turn around time on repairing vehicles is way too long. More

by rhonda.garza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis
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Jul 07, 2026 -

Big Star Ford responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Tim Jach, General Manager tjach@bigstarford.com

July 07, 2026

Love coming here, they are always quick to help out and get what needs to be done done. More

by blakeoneal82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arlet, Jimmy
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July 07, 2026

JOSHUA was OUTSTANDING. ..ABOVE and BEYOND in his helping me buy my 2019 BMW Z4 💥🎉💥 More

by dudleybonney
Purchase Time
Recommend Dealer
Yes
Employees Worked With
JOSHUA (JOSH)
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July 06, 2026

I went in for an old change going out of town the next day. Lost all the oil. By the time I got home oil all over my undercarriage, had to pay for a wrecker to take my truck in to get it fixed just got ba More

by ruben.vela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian
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Jul 07, 2026 -

Big Star Ford responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Tim Jach, General Manager tjach@bigstarford.com

July 06, 2026

Good good good good good good good good good good good good good good good good good More

by Hemiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
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July 05, 2026

Friendly staff. I enjoy the complimentary coffee and car wash after service. Waiting are is comfortable. More

by G_fernandez87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joaquin
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July 03, 2026

I have this dealership to service my JT because they advocate well with the warranty department. More

by Ronald.davis.jr.225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arlet Rosas
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