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Big Star Ford

Manvel, TX

Overview
Reviews
Vehicles
4.0
795 Reviews
We are Big Star Ford. You might expect a car company’s top priority to be cars, but not at Big Star Ford. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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17717 South Fwy

Manvel, TX

77578

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Showing 795 reviews

November 14, 2023

They were very quick and detailed while i purchased my new vehicle , nice and good service. More

by quarvante1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cole
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November 12, 2023

A recall notice i was told it would take 4 hours took two days. If your going to keep my truck, give me a car! More

by 38boss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steffany Smith
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November 12, 2023

Service writer was very kind and helpful, but waiting three hours for and oil change, wipers, and a battery is just too much. More

by keschwausch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't recall names.
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November 12, 2023

Service i horrible! The service department never called back about an issue with my vehicle. More

by Mary
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Steffany Smith
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November 12, 2023

Ali was very knowledgeable on the vehicle and helped me get through the process very efficiently. More

by Charles
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ali Alshakarchi
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November 11, 2023

My vehicle came in for 4 different things to be worked on. It was dropped off on a Monday and was told by the middle of that week I'd have an update as to when my vehicle will be read. Didn't hear from an More

by 2229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steffany Smith
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November 10, 2023

None not too pleased started Good didn’t end so well though thought it would More

by reginaldbdavis28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
St, Brian Martin
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November 10, 2023

Every time I go there for an oil change, I have to wait for two to four hours. I loose my hours at work and still have to pay for my oil change. More

by michaelmartin2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steffany Smith
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November 10, 2023

The service was. excellent and Thank you to. Marion or Marian she has black long hair and wear glasses and has beautiful nails.. Always give me great customer servic More

by gwendolynlivingston1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffany Smith
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November 10, 2023

They are very reliable and their service is top notch. I have trusted Big Star Ford from my initial purchase and servicing my F-150. I only take my vehicle to them. More

by vodbright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan, Steffany Smith
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