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Big Star Ford
Manvel, TX
795 Reviews
We are Big Star Ford. You might expect a car company’s top priority to be cars, but not at Big Star Ford. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 795 reviews
Verified Customer
November 08, 2023
the dealership was clean and laid out well. They were 1 of 2 dealerships that had a truck we were interested in. Tori Singleton was our sales rep. She was able to answer the few questions we They were 1 of 2 dealerships that had a truck we were interested in. Tori Singleton was our sales rep. She was able to answer the few questions we had. At one point, I mentioned that it would be nice to have a few thousand more on our trade-in. (the previous dealership had offered more even though we were interested in a lesser value pre-owned truck) Tori commented that our truck, a 2014 F150, would be sent to the scrapyard because it was so old. I knew better than that. You give that answer to someone with a $1000 trade-in vehicle, not a $14K trade-in. I just looked at my husband and laughed to myself. That's what good wives do, right? LOL Trucks are in demand. There just aren't that many available right now. We'd found the one we wanted. We took their price and their offer. We're old. We don't have time that stuff anymore. We were satisfied. All in all, it wasn't a bad transaction. Tori was able to get the truck detailed immediately and so we could drive it off the lot within the hour. More
by gumbo41966
Employees Worked With
Tory Singleton
November 07, 2023
I found plastic parts in the back cab. These are parts that were not put back in it's original place. It leads me to believe the job was not poorly done. This completely unprofessional. These are parts that were not put back in it's original place. It leads me to believe the job was not poorly done. This completely unprofessional. More
by Charles Gibson
Employees Worked With
Steffany Smith
November 04, 2023
I received excellent customer service from Big Star Ford when selecting and purchasing a new vehicle when selecting and purchasing a new vehicle More
by ANTHONY_NELSON92
Employees Worked With
Jacques Davidson, Madison Spencer, Kevin Butcher, Richard Juarez, Tim Jach, Beth Patlan, Steffany Smith
November 04, 2023
The people that check you in are great, but service is an issue. I prepaid for oil change/tire rotation/general inspection/carwash, and I usually only get the oil change and a half xxx inspection, good luck issue. I prepaid for oil change/tire rotation/general inspection/carwash, and I usually only get the oil change and a half xxx inspection, good luck getting the tires rotated or a car wash. More
by M.s.ellis2019
Employees Worked With
Steffany Smith
