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Big Star Ford
Manvel, TX
795 Reviews
We are Big Star Ford. You might expect a car company’s top priority to be cars, but not at Big Star Ford. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 795 reviews
Verified Customer
October 26, 2023
AWESOME, service. Marion the service representative is a definite asset. She understands your needs and makes sure your car and you are taken care of. The service mech Marion the service representative is a definite asset. She understands your needs and makes sure your car and you are taken care of. The service mechanic was an expert and gave me the trust, service and gave me the confidence of such wonderful service. More
by mullikinj
Employees Worked With
Marion
October 26, 2023
The salesman gave me an update on my car without me calling and asking about it. Dealer employees are super great Very polite . I will be back for sure for my next vehicle. I will definitely tell frien calling and asking about it. Dealer employees are super great Very polite . I will be back for sure for my next vehicle. I will definitely tell friends and family about the dealership once again, very professional, one of the best dealerships I dealt with in years More
by spacecitydj
Employees Worked With
Adan Moreno
October 24, 2023
People were friendly and helpful. The waiting time however was extremely long and I didn't get a car wash which is part of the advantage plan. Maybe you should remove car wash from be The waiting time however was extremely long and I didn't get a car wash which is part of the advantage plan. Maybe you should remove car wash from being a perk since I didn't get my car wash the previous 2 times either. More
by judyjo.hyde611
Employees Worked With
Steffany Smith
October 19, 2023
They were courteous, friendly and fast! .... everything about the truck was exactly what we read about on line...we left completely satisfied! .... everything about the truck was exactly what we read about on line...we left completely satisfied! More
by CAKEMAN506
Employees Worked With
Jimmy Chen
